Beyond the IT productivity paradox / edited by Leslie P. Willcocks and Stephanie Lester.

Format:

Book

Contributor:

Willcocks, Leslie.

Lester, Stephanie.

Series:

John Wiley series in information systems.

Wiley series in information systems

Language:

English

Subjects (All):

Information technology--Management.

Information technology.

Industrial productivity.

Physical Description:

1 online resource (xii, 417 p. ) ill. ;

Place of Publication:

Chichester, England ; New York : Wiley, c1999.

Language Note:

English

Summary:

"The 'IT Productivity Paradox' is the concept that, despite massive investment and resourcing by companies and organizations worldwide in their IT systems, there still seems to be little pay-off. Information systems can no longer be viewed as a support service for a business - information technology now has a lead role to play in the strategic planning processes of any organization. As we move further and further into a technology-based working environment, a critical question is how the value of IT can be measured and evaluated. This book brings together a group of the most eminent academic and practitioner thinkers in the area, to consolidate what we know about best IT evaluation practice in a comprehensive and integrated manner, and also provide new ways forward." "The key to understanding the productivity paradox is the methods of IT measurement used. Improved measurement can not only reveal the IT has often been more productive than is believed, but can also focus in on ways in which benefits can be improved across the IT systems life-cycle. Critical areas where improved assessment is essential include development, and better risk analysis; sourcing, including IT outsourcing; and infrastructure, including transforming an organization's IT architecture. The authors also take a look at stakeholder interests as a part of the overall evaluation process."--BOOK JACKET.

Contents:

Information technology: transformer or sink hole? / Leslie P. Willcocks and Stephanie Lester

Is there a productivity paradox?. Paradox lost? firm-level evidence on the returns to information systems spending / Eric Brynjolfsson and Lorin Hitt

In search of information technology productivity: assessment issues / Leslie Willcocks and Stephanie Lester

Benchmarking organizational and IT performance / M.C. Augustus van Nievelt

IT investment appraisal. Information systems/technology evaluation practices: evidence from UK organizations / Joan A. Ballantine, Robert D. Galliers and Stephanie J. Stray

Evaluation of information technology investments: business as usual? / Philip L. Powell

Evaluating investments in IT: findings and a framework / Barbara Farbey, Frank Land and David Targett

Managing information technology resources as a value centre: the leadership challenge / N. Venkatraman

Development, sourcing and infrastructure. Risk assessment and management practices in software development / Janne Ropponen

IT projects and assessment: applying benefits funding at the California Franchise Tax Board / Valerie A. Graeser and Leslie P. Willcocks

To outsource IT or not? research on economics and evaluation practice / Leslie P. Willcocks, Guy Fitzgerald and Mary Lacity

Four views of IT infrastructure: implications for IT investments / Peter Weill and Marianne Broadbent

Towards interpretive approaches. Interpretive evaluation design for information systems / Geoff Walsham

Evaluation of information systems: a critical assessment / Rudy Hirschheim and Steve Smithson.

Notes:

Includes bibliographical references and index.

Bibliographic Level Mode of Issuance: Monograph

ISBN:

0-585-16150-X