Swans, swine, and swindlers : coping with the growing threat of mega-crises and mega-messes / Can M. Alpaslan and Ian I. Mitroff.

Format:

Book

Author/Creator:

Alpaslan, Can M. (Can Murat)

Contributor:

Mitroff, Ian I.

Series:

High reliability and crisis management.

High reliability and crisis management

Language:

English

Subjects (All):

Crisis management.

Conflict management.

Physical Description:

1 online resource (232 p.)

Edition:

1st ed.

Place of Publication:

Stanford, California : Stanford Business Books, An Imprint of Stanford University Press, 2011.

Language Note:

English

Summary:

Swans, Swine, and Swindlers addresses a core, contemporary question: What steps can we take to better anticipate and manage mega-crises, such as Haiti, Katrina, and 9/11?This book explores the concept of ""messes."" A mess is a web of complex and dynamically interacting, ill-defined, and/or wicked problems; their solutions; and our conscious and unconscious assumptions, beliefs, emotions, and values. The roots of messes can be classified as Swans (the inability to surface and test false assumptions and mistaken beliefs), Swine (the inability to confront and m

Contents:

Contents; Preface; Part I: Uncovering Assumptions; 1. A Crisis Is Not What We Have Been Led to Believe; Every Crisis Is an Existential Crisis of Meaning; 2. What Is a Mess? The Fundamental Differences Between Exercises, Problems, and Messes; 3. All Crises Are Messes; 4. When Good Organizations Do Unwise, Immature, and Bad Things; 5. It's the Culture; Part II: Managing Assumptions; 6. Overcoming Mega-Denial; 7. Beyond Fear-Based Crisis Management; Part III: Applications; 8. The Art and Science of Messy Inquiry

9. Trust, Transparency, and Reliability: What Can the HROs Teach the Financial Sector?Afterword; Notes; Index

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

ISBN:

9780804781084

0804781087

OCLC:

743693304