Corporate performance management best practices : a case study approach to accelerating CPM results / Bob Paladino.

Format:

Book

Author/Creator:

Paladino, Bob, 1959-

Series:

Wiley corporate F & A series.

Wiley corporate F&A series

Language:

English

Subjects (All):

Organizational effectiveness--Case studies.

Organizational effectiveness.

Performance--Management--Case studies.

Performance.

Management--Case studies.

Management.

Health care reform--Case studies.

Health care reform.

Physical Description:

xxvii, 303 p. : ill.

Edition:

1st ed.

Place of Publication:

Hoboken, N.J. : Wiley, c2013.

Language Note:

English

Summary:

Business improvement best practices and a proven methodology for improving corporate performance management, illustrated through a high performing program including numerous team case studies Corporate performance management consists of a set of processes that help organizations optimize their business performance. It provides a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. Corporate Performance Management Best Practices will help your organization benchmark itself against the best. Written by the winner of three globally accepted performance management awards Focuses on a single case study chronicling a health care system's corporate performance management journey Explores how the use of corporate performance management methods has created significant and broad based improvements in patient satisfaction scores, medical outcomes, people development, and corporate shared services and clinical processes Revealing practical techniques that can be adopted at all levels of an organization, from facilities manager to HR manager to CFO to CEO, Corporate Performance Management Best Practices provides a proven implementation model that accelerates breakthrough results.

Contents:

Intro

Corporate Performance Management Best Practices

Contents

Preface

Acknowledgments

Chapter 1 Introduction

Executive Views on CPM

MidMichigan Awards, Honors, and Results

Results

My Promise

Chapter 2 Corporate Performance Management Core Best Practices

Principle 1: Establish and Deploy a CPM Office and Officer

Principle 2: Refresh and Communicate Strategy

Principle 3: Cascade and Manage Strategy

Principle 4: Improve Performance

Principle 5: Manage and Leverage Knowledge

CPM Maturity Model and Best Practice Pentagon Scoring Diagnostic

Note

Chapter 3 Corporate Performance Management at MidMichigan Health

Strategic Context and CPM Approach

Mission, Vision, Values

Key Market and Industry Trends

MidMichigan Health CPM Program Overview and Journey

Principle 4: Improve Performance, 10-Step Business Improvement Approach

Principle 4: Improve Performance, 10-Step Business Improvement Case Study

Step 1: Have We Identified the Right Areas of Focus?

Step 2: What Is the Initial Goal Statement? What Is theTeam Charter?

Step 3: What Are Three to Five Customer Requirements/Complaints?

Step 4: What Are the Current Process (Map) and Issues?

Step 5: What Are the Prioritized Choke Points, Issues, and Root Causes?

Step 6: What Is Future State or the Desired Process Attributes?

Step 7: What Improvement Level Is Expected-Final Goal Statement?

Step 8: What Should the Future Process Be (New Map)?

Step 9: What Are the Barriers to Improvement? Countermeasures?

Step 10: What Do We Pilot? Results? What Is the Full Implementation Plan?

Summary

Notes

Chapter 4 Principle 4: Improve Performance-The MidMichigan Health System Journey

CPM Maturity Levels for Principle 4: Improve Performance

Level 1: Initial.

Level 2: Repeatable

Level 3: Defined

Level 4: Managed

Level 5: Optimized

Optimized for a Business Unit, Hospital (Round 6)

Optimized for the Enterprise (Round 7)

Chapter 5 Improve Performance Best Practices

Core Best Practices

35 New Best Practices

Chapter 6 Shared Services: 10-Step Team Best Practice Cases

Finance: Accounts Payable and Disbursements 10-Step Team Case Study, Smart Spending

Strategic Context

Steps 1-5 Training Days 1-2

Steps 1-5 Fieldwork

Steps 6-10 Training Days 3-4

Finance: Financial and Management Reporting 10-Step Team Case Study, Streamline Information

Human Resources: New Employee Requisition 10-Step Team Case Study, Simplify Hiring

Supply Chain Management: New Product Requisition 10-Step Team Case Study, Manage Innovation

Chapter 7 Support Units: 10-Step Team Best Practice Cases

Laboratory Services 10-Step Team Case Study, Optimize the System

Pharmacy Services 10-Step Team Case Study, Smarter Formularies

Chapter 8 Core and Specialty Businesses: 10-Step Best Practice Cases

Emergency Department 10-Step Team Case Study, Improve Throughput, Customer Scores, and Revenue

Steps 6-10 Training Days 3-4.

Care Coordination 10-Step Team Case Study, Improve Medical Outcomes

Orthopedics Department 10-Step Team Case Study, Grow the Business

Women's Health Services 10-Step Team Case Study, Grow the Business

Chapter 9 Improve Performance Self-Scoring Diagnostic and Roadmap

Maturity Model Criteria

Five Key Principles of CPM Best Practice Blueprint

CPM 10-Step Improve Performance 35 Best Practices Blueprint

About the Author

Index.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references and index.

ISBN:

1-118-54031-X

1-283-95000-6

1-118-50746-0

1-118-50745-2

OCLC:

806291901