Corporate customers acceptance of internet banking [electronic resource] : a case study of East African Trade Finance customers / Silvance Onyango Abeka.

Format:

Book

Author/Creator:

Abeka, Silvance Onyango.

Language:

English

Subjects (All):

Internet banking--Africa, East.

Internet banking.

Banks and banking--Africa, East.

Banks and banking.

Physical Description:

xvi, 93 p. : ill. (some col.), map.

Edition:

1st ed.

Place of Publication:

Hamburg : Anchor Academic Pub., 2013.

Language Note:

English

Summary:

It is increasingly more interesting to the bank managers to understand what is important to customers when it comes to Internet banking, and especially banking conducted by the customers themselves. Corporate customers and Internet banking have been studied very modestly in the past, especially the decision-making factors that drive customers to go online. The purpose of this research is to identify the factors that influence corporate customer's adoption of Internet banking services in Kenya, Uganda, Tanzania and Rwanda. The hypotheses are empirically evaluated by the use of Trade Finance customers of an East African bank that serves as a target sample. The Technology Acceptance Model (TAM) is the primary basis for the study. The information gathered from former studies that are mainly concentrating on private customers, acts as a foundation for the development of an extension of TAM that is suitable for corporate customers. The study involves 137 respondents from Kenya, Uganda, Tanzania and Rwanda. Due to the quantitative nature of the study, the results are analysed with statistical measures which include the use of SPSS in order to carry out regression analysis. Biographische Informationen Silvance O. Abeka is a lecturer at Kampala International University- Dar es Salaam College where he works in the Department of Computer Studies. He holds a master's degree in Business Administration (Information Technology), and currently, he is undertaking a PhD in Management Information System (MIS). His research interests include IT innovation adoption, open source software, IT offshoring, management information systems, principles of statistics, web- design and e- commerce.

Contents:

Corporate customers acceptance of Internet banking: A case study of East African Trade Finance customers

Acknowledgement

Table of contents

List of tables

List of Figures

Abstract

Chapter One: Introduction

1.0 Introduction

1.1. Background of the study

1.1.1. Trade Finance

1.1.2. Internet banking and Trade Finance

1.2 Statement of the problem

1.3 Purpose of the study

1.4 Objectives of the project

1.4.1 General objectives

1.4.2 Specific objectives

1.5 Research Questions

1.6 Research Hypotheses

1.7 Scope

1.8 Significance Of The Study

1.9 Conceptual frame work

Chapter Two: Literature Review

2.0 Introduction

2.1 Overview of the field

2.2 Technology Acceptance Model

2.3 Original Technology Acceptance Model

2.4 Revised Technology Acceptance Model

2.5 Technology Acceptance Model and Internet banking

2.6 Adoption of Internet banking

2.7. Research on Technology Acceptance Model in other context thanInternet banking

2.8 Analyses of the state of the art

2.9 Summary

Chapter Three: Methodology

3.0 Overview

3.1 Research Design

3.2 Research population

3.3 Research Instruments

3.4 Ethical considerations

3.5. Data Analysis Method

3.6. Validity, reliability, generalizability

3.7 Summary

Chapter Four: Presentation and Analysis of Findings

4.0. Overview and structure of the chapter

4.1 Data Analysis

4.2 Respondent background

4.2.1. Gender

4.2.2. Age

4.2.3. Education

4.3. Use of the system

4.4. Regression and Pearson product-moment correlation analysis

4.4.1. Test of hypothesis 1

4.4.2. Test of hypothesis 2

4.4.3. Test of hypothesis 3

4.4.4. Test of hypothesis 4

4.5. Adjusted research model

4.6. T-tests

4.6.1. Differences between users and non-users

4.6.2. Differences between females and males.

4.6.3. Differences between age groups

4.6.4. Differences between education levels

4.6.5. Differences between nationalities

4.7. Validity, reliability, generalizability

4.8. Summary

Chapter Five: Discussions, Conclusions and Recommendations

5.0. Overview of the chapter

5.1. Analysis of the contribution

5.2. Discussions, Suggestions, and Managerial Implications

5.3. Recommendations

5.4. Suggestions for further research

Reference

Appendices

Map of East Africa.

Notes:

"Disseminate knowledge"--Cover.

Includes bibliographical references.

OCLC:

854977188