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Determine the true value of learning and development / Catherina Opperman ; cover design, Marlene de Villiers.
- Format:
- Book
- Author/Creator:
- Opperman, Catherina, author.
- Language:
- English
- Subjects (All):
- Organizational learning.
- Occupational training.
- Employees--Training of--Evaluation.
- Employees.
- Employees--Training of--Performance.
- Employees--Training of--Cost effectiveness.
- Physical Description:
- 1 online resource (117 pages) : color illustrations
- Edition:
- 1st ed.
- Place of Publication:
- Randburg, South Africa : Knowres Publishing, 2015.
- Language Note:
- English
- Contents:
- Cover
- Title Page
- Copyright Page
- TABLE OF CONTENTS
- ICONS USED IN THIS BOOK
- OUTLINE OF THE BOOK
- OUTLINE OF THE CHAPTERS
- STRATEGIC LEARNING AND DEVELOPMENT (L&
- D) PROCESS FLOW
- CHAPTER 1: THE NEED TO DETERMINE THE VALUE OF LEARNING AND DEVELOPMENT
- INTRODUCTION
- THE VALUE OF LEARNING AND DEVELOPMENT
- IDENTIFY THE BUSINESS CASE FOR IMPLEMENTING LEARNING AND DEVELOPMENT
- POSITION HRD AS A STRATEGIC BUSINESS PARTNER
- LINKING LEARNING TO THE STRATEGIC OBJECTIVES OF THE ORGANISATION
- THE ORGANISATIONAL NEEDS ANALYSIS PROCESS:
- BUSINESS STRATEGY AND HUMAN RESOURCE DEVELOPMENT
- THE BUSINESS RATIONALE FOR INVESTMENT IN LEARNING AND DEVELOPMENT INCLUDE THE FOLLOWING
- STRATEGIC APPROACH TO LEARNING AND DEVELOPMENT
- GUIDELINES FOR IMPLEMENTING STRATEGIC LEARNING
- STEPS TO FOLLOW
- WHEN AN EMPLOYEE IS SCHEDULED TO ATTEND TRAINING, ASK THE FOLLOWING QUESTIONS
- THE ROLE OF TRAINING AND HUMAN RESOURCE DEVELOPMENT
- INTERNATIONAL TOP TEN HRD BEST PRACTICES
- HUMAN CAPITAL SCORECARD
- BEST PRACTICE SKILLS DEVELOPMENT
- CONCLUSION
- CHAPTER 2: COMPETENCY MODELS
- DELIVERING STRATEGIC LEARNING
- COMPETENCY MODELS
- COMPETENCIES
- STRATEGIC INTEGRATED LEARNING MODEL
- PERFORMANCE IMPROVEMENT STRATEGY
- DEVELOPING COMPETENCY MODELS
- SMART GOALS
- COMPETENCY IDENTIFICATION
- BROAD AREAS OF THE COMPETENCY MODEL
- TIERS OF A COMPETENCY MODEL
- BLOOM'S LEARNING TAXONOMY
- STEPS IN THE COMPETENCY MODELLING PROCESS
- PERFORMANCE EVALUATION
- ESTABLISHING PRE- AND POST PERFORMANCE THROUGH ASSESSMENT
- CHAPTER 3: MEASURING THE VALUE OF LEARNING AND DEVELOPMENT
- THE ROI PROCESS
- THE ROI ANALYSIS PROCESS
- EVALUATION LEVELS
- KIRKPATRICK'S FOUR LEVELS OF TRAINING EVALUATION.
- THE KIRKPATRICK FOUR-LEVEL EVALUATION MODEL
- MEASUREMENT AREAS
- SPECIFIC PERFORMANCE STANDARDS BEFORE AND AFTER TRAINING
- MEASUREMENT EXAMPLES FOR THE AREAS OF QQCT
- BASELINE MEASURES
- TRAINING COSTS
- TRAINING COSTS PER EMPLOYEE RATIO
- RETURN ON INVESTMENT (ROI) FORMULA
- IDENTIFYING AND ISOLATING NON-TRAINING VARIABLES (NTVs)
- BROAD AREAS OF NON-TRAINING VARIABLES
- THE PROCESS OF ADJUSTING THE INFLUENCE OF NTVs
- NTV TRAINING IMPACT ISOLATION
- VALUE OF LEARNING AND ROI REPORTS
- VALUE OF LEARNING EVALUATION PROCESS
- ROI IMPLEMENTATION PLAN EXAMPLE
- ROI CASE STUDY: MOBILE CHAT
- COST TABLE
- BENEFIT TABLE
- NON-TRAINING INFLUENCE TABLE
- CHAPTER 4: EVALUATING THE VALUE OF LEARNING AND DEVELOPMENT
- EVALUATION PLAN
- EFFECTIVENESS OF THE LEARNING AND DEVELOPMENT INTERVENTIONS
- PROGRAMME DESIGN FOR EVALUATION PURPOSES
- LEARNING AND DEVELOPMENT VARIABLES
- ELEMENTS OF THE EVALUATION STRATEGY
- EVALUATION STRATEGY
- THE IMPACT OF THE HRD INTERVENTION
- THE GAP BETWEEN LEARNING AND A CULTURE OF LEARNING
- THE LEARNING CULTURE
- THE NEED FOR A LEARNING CULTURE
- MANAGEMENT SUPPORT
- BENEFITS OF A LEARNING CULTURE
- PRINCIPLES OF A LEARNING CULTURE
- ANTI-LEARNING CULTURE CHARACTERISTICS
- DEVELOPING A LEARNING CULTURE
- SKILLS TRANSFER REPORT
- REVIEW THE ETD CYCLE
- REVIEW THE ETD CYCLE - THE BUSINESS CASE FOR LEARNING
- ANNUAL PLANNING TO DELIVER AND EVALUATE LEARNING AND DEVELOPMENT
- A FINANCIAL SERVICES IMPACT STUDY: THE SUSTAINABLE VALUE OF LEARNING AND DEVELOPMENT
- WHY DETERMINE THE VALUE OF LEARNING AND DEVELOPMENT?
- DETERMINING THE IMPACT OF LEARNING
- WHAT BEHAVIOUR HAS CHANGED?
- ABOUT THE AUTHOR
- ACRONYMS
- LIST OF WORKS CITED
- LIST OF REFERENCES
- Back Cover.
- Notes:
- "Essential for Business"--Cover.
- Includes bibliographical references.
- Description based on online resource; title from PDF title page (ebrary, viewed August 7, 2015).
- OCLC:
- 927485679
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