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IM and SMS reference services for libraries / Amanda Bielskas and Kathleen M. Dreyer.
- Format:
- Book
- Author/Creator:
- Bielskas, Amanda, 1974-
- Series:
- Tech set ; #19.
- The tech set ; 19
- Language:
- English
- Subjects (All):
- Electronic reference services (Libraries).
- Mobile communication systems--Library applications.
- Mobile communication systems.
- Instant messaging.
- Text messages (Cell phone systems).
- Physical Description:
- 1 online resource (122 p.)
- Edition:
- 1st ed.
- Place of Publication:
- Chicago : ALA TechSource, an imprint of the American Library Association, c2012.
- Language Note:
- English
- Summary:
- Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think!
- Contents:
- CONTENTS; FOREWORD; PREFACE; 1: INTRODUCTION; 2: TYPES OF SOLUTIONS AVAILABLE; 3: PLANNING; 4: SOCIAL MECHANICS; 5: IMPLEMENTATION; 6: MARKETING; 7: BEST PRACTICES; 8: METRICS; 9: DEVELOPING TRENDS; RECOMMENDED READING; INDEX; ABOUT THE AUTHORS
- Notes:
- Description based upon print version of record.
- Includes bibliographical references and index.
- ISBN:
- 1-55570-845-5
- 1-55570-844-7
- OCLC:
- 845248626
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