The decision to trust : how leaders create high-trust organizations / Robert F. Hurley.

Format:

Book

Author/Creator:

Hurley, Robert F., 1956-

Language:

English

Subjects (All):

Trust.

Leadership.

Trust--Case studies.

Physical Description:

1 online resource (258 p.)

Edition:

1st ed.

Place of Publication:

San Francisco : Jossey-Bass, c2012.

Language Note:

English

System Details:

text file

Summary:

A proven model to create high-performing, high-trust organizations Globally, there has been a decline in trust over the past few decades, and only a third of Americans believe they can trust the government, big business, and large institutions. In The Decision to Trust, Robert Hurley explains how this new culture of cynicism and distrust creates many problems, and why it is almost impossible to manage an organization well if its people do not trust one another. High-performing, world-class companies are almost always high-trust environments. Without this elusive, important ingr

Contents:

The Decision to Trust; Contents; Introduction; 1 The Decision to Trust; 2 The Decision to Trust Model; 3 How We Differ in Trusting; 4 Situational Factors in the Building of Trust; 5 Tools for Diagnosing, Building, and Repairing Trust; 6 Trust in Leadership and Management; 7 Trust in Organizations; 8 Building Trust Within Teams; 9 Building Trust Across Groups and National Cultures; 10 Hope for the Future of Trust; Appendix A-Research on the Antecedents to Trust; Appendix B-Trust Diagnosis Worksheet; Appendix C-Trust Interventions; Appendix D-Systemic Trust Interventions; Notes; Acknowledgments

About the AuthorIndex

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

ISBN:

9786613284402

9781118131886

1118131886

9781283284400

1283284405

9781118131862

111813186X

OCLC:

761284092