International journal of service industry management. Volume 18, Number 5, Interdisciplinary insights on service activities.

Format:

Book

Series:

International Journal of Service Industry Management - Volume 18, Issue 5

Language:

English

Subjects (All):

Management.

Service industries--Management.

Service industries.

Physical Description:

1 online resource (112 p.)

Edition:

1st ed.

Other Title:

IJSIM

Place of Publication:

[Bradford, England] : Emerald, 2007.

Language Note:

English

Summary:

The 9th International Research Seminar in Service Management founded by Pierre Eiglier and Eric Langeard in 1990 was held in La Londe, France, in Spring 2006. It was a success in terms of the quality of the papers presented, and the number of scholars who attended it. This e-book of the International Journal of Service Industry Management features five stimulating papers that were presented at the Seminar. They reflect the spirit as well as the content of the Seminar. They include a mix of conceptual thinking and field research; a mix of nationalities and a mix of disciplines, marketing, human

Contents:

Cover; CONTENTS; INTERNATIONAL EDITORIAL ADVISORY BOARD; Editorial; Perceived justice and consumption experience evaluations; The validity of the SERVQUAL and SERVPERF scales; Changing roles of customers: consequences for HRM; Customer switching resistance (CSR); Perception and attribution of employees' effort and abilities; Call for papers

Notes:

Description based upon print version of record.

Includes bibliographical references.

ISBN:

1-281-14362-6

9786611143626

1-84663-651-5

OCLC:

192072664