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International journal of health care quality assurance [electronic resource] : addressing the issues of management and quality. Volume 21, Number 1, Patient satisfaction structures, processes and outcomes.
- Format:
- Book
- Author/Creator:
- Emerald Publishing Corporation, author, issuing body.
- Series:
- International Journal of Healthcare Quality Assurance - Volume 21, Edition 1
- International journal of health care quality assurance ; v. 21, no.1
- Language:
- English
- Subjects (All):
- Health services administration--Canada.
- Health services administration.
- Medical care--Evaluation.
- Medical care.
- Medical care--Canada--Evaluation.
- Physical Description:
- 1 online resource (141 p.)
- Edition:
- 1st ed.
- Place of Publication:
- [Bradford, England] : Emerald, 2008.
- Language Note:
- English
- Summary:
- The special edition examines the structures, processes and outcomes of patient satisfaction which is a topic that continues to remain popular with authors and readers alike. The authors in this e-book not only revisit stalwart patient satisfaction debates but also explore new topics not often encountered in the literature. In short, the eight articles amount to a themed book containing novel elements on clearly what is an important and enduring quality assurance subject.
- Contents:
- Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Editorial; Gearing service quality into public and private hospitals in small islands; Measuring the three process segments of a customer's service experience for an out-patient surgery center; Pessimism and hostility scores as predictors of patient satisfaction ratings by medical out-patients; The role of understanding customer expectations in aged care; Patient claims and complaints data for improving patient safety; Evaluating hospital service quality from a physician viewpoint
- The influence of service quality and patients' emotions on satisfactionThe relative importance of service dimensions in a healthcare setting; News and views; Recent publications
- Notes:
- Description based upon print version of record.
- Includes bibliographical references.
- ISBN:
- 1-281-38511-5
- 9786611385118
- 9781846637479
- 1-84663-747-3
- OCLC:
- 437213262
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