The impact of performance measurement on performance / guest editors: Mike Bourne, Steven Melnyk and Norman Faull.

Format:

Book

Contributor:

Bourne, Mike.

Melnyk, Steven.

Faull, Norman.

Series:

International Journal of Operations & Production Management - Issue 8, Volume 27

International Journal of Operations and Production Management ; 35, no. 8

Language:

English

Subjects (All):

Industrial productivity.

Production management.

Physical Description:

1 online resource (143 p.)

Edition:

1st ed.

Place of Publication:

Bradford, England : Emerald Group Publishing, c2007.

Language Note:

English

Summary:

This e-book contributes to the recent debates on performance measurement in several ways: the key characteristics of a Business Performance Measurement (BPM) system; the contextual factors impacting on the implementation and use of performance measurement in small and medium sized enterprises (SMEs); the use of performance measurement in the voluntary sector; the impact of the Balanced Scorecard in a public sector environment; performance measurement in the context of food retail supply chains; and the impact of performance management on customers' expected logistics performance.

Contents:

Cover; CONTENTS; EDITORIAL BOARD; Guest editorial; Towards a definition of a business performance measurement system; Towards a contingency approach to performance measurement: an empirical study in Scottish SMEs; The impact of performance measurement in the voluntary sector; The impact of balanced scorecards in a public sector environment; Using SPC to measure a national supermarket chain's suppliers' performance; The impact of performance management on customers' expected logistics performance

Notes:

Description based upon print version of record.

ISBN:

1-281-07882-4

9786611078829

1-84663-543-8

OCLC:

182539732