Digital reference service / Gobinda Chowdhury.

Format:

Book

Author/Creator:

Chowdhury, Gobinda.

Series:

Library Review. No. 1 ; v. 53.

Library Review. No. 1 ; Vol. 53

Language:

English

Subjects (All):

Electronic reference services (Libraries).

Digital libraries.

Physical Description:

1 online resource (72 p.)

Edition:

1st ed.

Place of Publication:

Bradford, England : Emerald Group, c2004.

Language Note:

English

Summary:

It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially but eventually excluded). The online digital reference/''expert'' services are generally very effective; most provide an answer within three days, and include suggestions for sources of further information. Although the general response rate from al

Contents:

Contents; Abstracts & keywords; Abstracts & keywords French; Abstracts & keywords German; Guest editorial; Evaluation of two library-based and one expert reference service on the Web; Digital reference services: how do the library-based services compare with the expert services?; How good are the free digital reference services? A comparison of library-based and expert services; Digital reference services for young library users: a comparison of four services

Call centres for enhanced reference services: a comparison of selected library call centres and the Reference Point at National Library of SingaporeDigital reference services: a snapshot of the current practices in Scottish libraries; ''Beyond the virtual shore'': an Australian digital reference initiative with a global dimension; Book reviews; Note from the publisher

Notes:

Description based upon print version of record.

ISBN:

1-280-51534-1

9786610515349

1-84544-394-2

OCLC:

61426876