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Organisational change and retail finance : an ethnographic perspective / Richard Harper, Dave Randall, and Mark Rouncefield.
- Format:
- Book
- Author/Creator:
- Harper, Richard.
- Harper Randall Rouncefi Staff, Corporate Author.
- Series:
- Routledge international studies in money and banking ; 8.
- Routledge international studies in money and banking ; 8
- Language:
- English
- Subjects (All):
- Bank management.
- Bank management--Great Britain.
- Physical Description:
- 1 online resource (198 p.)
- Edition:
- 1st ed.
- Place of Publication:
- London ; New York : Routledge, 2000.
- Language Note:
- English
- Summary:
- Financial organizations, like many others, are undergoing radical change. This is affecting both their organizational processes and the technology that supports those processes. This book reports on the use of sociological ethnography in helping guide these changes, both in terms of helping better understanding and redraw work processes and through providing more accurate and flexible understanding of the role technology plays. It places the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, partici
- Contents:
- Book Cover; Title; Copyright; Contents
- Notes:
- Description based upon print version of record.
- Includes bibliographical references (p. [165]-178) and index.
- ISBN:
- 1-134-63200-2
- 1-280-33081-3
- 9786610330812
- 0-203-25714-6
- 0-203-02999-2
- 9780203029992
- OCLC:
- 437078126
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