Quality management in micro firms- Myth or reality? : a Maltese micro manufacturing firm under review / Edward de Brincat.

Format:

Book

Author/Creator:

de Brincat, Edward, author.

Language:

English

Subjects (All):

Organizational change--Germany.

Organizational change.

Management--Case studies.

Management.

Physical Description:

1 online resource (91 p.)

Edition:

1st ed.

Place of Publication:

Hamburg, Germany : Anchor Academic Publishing, 2014.

Language Note:

English

Summary:

Manufacturing companies including a local micro-enterprise - Quality Postform Ltd are persistently facing competitive pressures as a consequence of customers demanding higher quality products. The emergence of Quality Management has been attributed by many researchers and Quality Gurus including Phil Crosby as a strategic imperative for typical organisations to survive within a highly competitive environment. Nevertheless, research carried out throughout the past years is relatively restricted regarding the practicality of micro-manufacturing firms in implementing Crosby's Quality Improvement

Contents:

Quality Management in Micro firms - Myth or Reality?; TABLE OF CONTENTS; Executive Summary; 1. INTRODUCTION; 1.1 Research Preamble; 1.2 Dissertation Objectives; 1.3 Overview of Quality Postform Limited - A Case Study; 1.4 Outline of the Dissertation's Structure; 2. Literature Review; 2.1 Chapter Introduction; 2.2 Literature Review - Its Importance; 2.3 From Quality To TQM - The On-Going Evolution; 2.4 Defining Quality; 2.5 Quality Control; 2.6 Definition of TQM; 2.7 Defining Micro-Businesses; 2.8 Quality Management within Micro-enterprises - An Evaluation

2.9 Micro-Enterprises and QM Programmes - Barriers Encountered2.10 TQM Programme Applications for Micro-Firms - Claimed Benefits; 2.12 Quality - Cosby's Approach; 2.13 Crosby's 14-Point Programme - Applied Examples; 2.14 Pre-requisites for QM programmes to succeed; 2.15 Determining Pre-requisites for Quality Improvement Programmes; 2.16 Chapter Summary; 3. Methodology; 3.1 Chapter Introduction; 3.2 Primary and Secondary Data; 3.3 Qualitative and Quantitative Data; 3.4 Data Collection; 3.5 Interview Classification; 3.6 Non-Standardised Interviews verses Standardised Interviews

3.7 The Quality of Interaction Throughout the Interview Process3.8 Interviewing Skills; 3.9 Interview Guide; 3.10 Ethical Issues; 3.11 The Case Study: Validity and Generalisability; 3.12 Chapter Summary; 4. Findings and Analysis; 4.1 Chapter Introduction; 4.2 Findings and Analysis; 4.3 Chapter Summary; 5. Conclusion; 5.1 Chapter Introduction; 5.2 Conclusive Statements; 5.3 Applying a Quality Improvement Programme - The Practical Dimension; 5.4 The Realisation of the dissertation's objectives; 5.5 Reflections; References; Appendices

Notes:

Description based upon print version of record.

Includes bibliographical references.

Description based on online resource; title from PDF title page (ebrary, viewed April 19, 2014).

ISBN:

3-95489-680-X

OCLC:

871779716