Human resource management in the hotel industry : strategy, innovation, and performance / Kim Hoque.

Format:

Book

Author/Creator:

Hoque, Kim, 1970- author.

Hoque K Staff, Corporate Author.

Series:

Routledge studies in employment relations.

Routledge studies in employment relations

Language:

English

Subjects (All):

Hotels--Personnel management.

Hotels.

Physical Description:

1 online resource (181 p.)

Edition:

1st ed.

Place of Publication:

London ; New York : Routledge, 2000.

Language Note:

English

Summary:

Over the last decade, human resource management has come to be viewed as the dominant paradigm within which analyses of the world of work have been located. This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry. Common perceptions of management practices in the hotel industry typically include work intensification, high labour turnover, lack of training and poor career prospects, and casualised terms and conditions of employment. Using data from a survey of over 200 hotels, this book cha

Contents:

Cover; Human Resource Management in the Hotel Industry; Title Page; Copyright Page; Table of Contents; List of tables; Acknowledgements; Preface; 1 Introduction and framework for analysis; 2 Is there a role for HRM in the hotel industry?; 3 New approaches to HRM in the hotel industry: a comparative analysis; 4 Influences on HRM in the hotel industry; 5 HRM in practice in the hotel industry; 6 HRM and performance in the hotel industry; 7 Conclusion; Bibliography; Index

Notes:

Description based upon print version of record.

Includes bibliographical references (p. [155]-163).

ISBN:

1-134-62002-0

1-281-32562-7

9786611325626

1-134-62003-9

0-203-02086-3

9780203020869

OCLC:

277855709