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Building the high-trust organization : strategies for supporting five key dimensions of trust / Pamela Shockley-Zalabak, Sherwyn Morreale, and Michael Z. Hackman.
- Format:
- Book
- Author/Creator:
- Shockley-Zalabak, Pamela.
- Series:
- J-B International Association of Business Communicators
- J-B International Association of Business Communicators ; v.7
- Language:
- English
- Subjects (All):
- Organizational behavior.
- Trust.
- Corporate culture--Moral and ethical aspects.
- Corporate culture.
- Organizational effectiveness.
- Physical Description:
- 1 online resource (275 p.)
- Edition:
- 1st ed.
- Place of Publication:
- San Francisco : Jossey-Bass, c2010.
- Language Note:
- English
- Summary:
- Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews repres
- Contents:
- Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust; Contents; Preface; Part One: INTRODUCING THE TRUST MODEL; Chapter 1: ORGANIZATIONAL TRUST; Chapter 2: THE ORGANIZATIONAL TRUST MODEL; Part Two: UNDERSTANDING THE FIVE DIMENSIONS OF TRUST; Chapter 3: TRUST AND ORGANIZATIONAL COMPETENCY; Chapter 4: TRUST AND OPENNESS AND HONESTY; Chapter 5: TRUST AND CONCERN FOR STAKEHOLDERS; Chapter 6: TRUST AND ORGANIZATIONAL RELIABILITY; Chapter 7: TRUST AND ORGANIZATIONAL IDENTIFICATION; Part Three: CREATING TRUST IN YOUR ORGANIZATION
- Chapter 8: FACING THE CHALLENGES Chapter 9: BUILDING TRUST; End notes; Acknowledgements; About the Authors; Index
- Notes:
- Description based upon print version of record.
- Includes bibliographical references and index.
- ISBN:
- 0-470-58330-4
- 1-282-54799-2
- 9786612547997
- 0-470-58329-0
- OCLC:
- 609861162
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