Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers / Robert A. Applebaum, Jane K. Straker, Scott M. Geron.

Format:

Book

Contributor:

Applebaum, Robert.

Geron, Scott, 1952-

Straker, Jane K.

Language:

English

Subjects (All):

Patient satisfaction.

Medical care--Evaluation.

Medical care.

Physical Description:

1 online resource (153 p.)

Edition:

1st ed.

Place of Publication:

New York : Springer, c2000.

Language Note:

English

Summary:

Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in

Contents:

Contents; Acknowledgments; Part I: Examining Consumer Satisfaction: Context and Methods; 1 Why the Growing Interest in Consumer Satisfaction?; 2 Theory of Consumer Satisfaction; 3 Approaches to Measuring Consumer Satisfaction; 4 Implementing a Consumer Data Collection Strategy; Part II: Approaches to Measuring Consumer Satisfaction; 5 Measuring Consumer Satisfaction with In-Home Care; 6 Resident Satisfaction in Nursing Homes and Assisted Living; 7 Measuring Consumer Satisfaction with Health Care; 8 Using Consumer Survey Results: Completing the Quality Cycle

Appendix: Selected Internet Resources for Consumer Satisfaction EffortsReferences; Index; A; B; C; D; E; F; G; H; I; J; L; M; N; O; P; Q; R; S; T; V; W

Notes:

Description based upon print version of record.

Includes bibliographical references (p. 129-135) and index.

ISBN:

1-281-80617-X

9786611806170

0-8261-1689-2

OCLC:

437109633