50 one-minute tips for better communication, revised : a wealth of business communication ideas / Phillip E. Bozek.

Format:

Book

Author/Creator:

Bozek, Phillip E.

Series:

Fifty-Minute series.

A Fifty-minute series book

Language:

English

Subjects (All):

Business communication.

Business meetings.

Business writing.

Business presentations.

Physical Description:

1 online resource (133 p.)

Edition:

Rev. ed.

Other Title:

Fifty one-minute tips to better communication

Fifty one-minute tips to better communication.

Place of Publication:

Menlo Park, Calif. : Crisp Publications, c1998.

Language Note:

English

Contents:

TITLE

COPYRIGHT

ABOUT THE AUTHOR

CONTENTS

PREFACE

PART 1 17 One-Minute Tips to Improve Your Meetings

BEFORE THE MEETING

TIP 1 THINK OF MEETINGS AS INVESTMENTS

TIP 1: EXERCISE

Are You Paying Fines For Your Company Meetings?

TIP 2 THINK PURPOSES, NOT MEETINGS

TIP 2: EXERCISE

To Meet-Or Not to Meet

TIP 3 FORECAST YOUR MEETINGS

If You're a Participant-Ask!

MEETING ANNOUNCEMENT AND AGENDA

TIP 4 USE THE ROOM TO SET THE MEETING'S TONE

Furniture

Lighting

Temperature

Amenities

Logistical Details

Some Roon Arrangements

DURING THE MEETING

TIP 5 USE A "RECIPE" TO START MEETINGS WELL

A Meeting Opening Recipe

TIP 6 TAKE PUBLIC CATEGORY MINUTES

Suggestions for Using Public Categories

TIP 7 USE "FUNNELING" TO BRAINSTORM IN GROUPS

TIP 8 USE "FAST NETWORKS" TO BRAINSTORM ON MULTIPLE ISSUES

TIP 9 KNOW HOW EFFECTIVE LEADERS BEHAVE

TIP 10 10 KEY STATEMENTS OF EFFECTIVE MEETING LEADERS

Exercises in Asking Questions

General Question Types

TIP 10: EXERCISE

More Specific Question Types

TIP 11 USE THE FAST FORMULA TO MANAGE MEETING THEFT

A Solution: Use FAST Diplomacy

Additional Guidelines for Managing Meeting Theft

AT THE END OF THE MEETING

TIP 12 USE A "RECIPE" TO FINISH MEETINGS WELL

A Meeting Conclusion Recipe

Using the "Last Words" Technique

Some Suggestions for Using Last Words

TIP 12: EXERCISE

Experimenting with the FAST Technique

TIP 13 EVALUATE MEETINGS TO ENSURE PRODUCTIVITY

TIP 14 QUICK STRATEGIES FOR AD HOC MEETINGS

TIP 15 QUICK STRATEGIES FOR ONE-ON-ONE MEETINGS

TIP 16 HOW TO AVOID THE WORLD'S WORST MEETINGS

GOOD LUCK!

TIP 17 USE SPECIAL STRATEGIES FOR TELECONFERENCES

Before the Teleconference

At the Start of the Teleconference

During the Teleconference

At the End of the Teleconference.

A Final Word About Teleconferences

PART 2 16 One-Minute Tips to Improve Your Business Writing

GETTING STARTED

TIP 18 HOW EFFICIENTLY DO YOU WRITE?

Recommended Answers

TIP 19 ASK YOURSELF QUESTIONS BEFORE YOU GIVE ANSWERS

Planning Saves Time and Effort

Adapt the Form on the Next Page

Plan Writing in Writing

TIP 20 BRAINSTORM NOW, ORGANIZE LATER

Early Criticism Kills the Creative Process

The Brainstorming Attitude

Brainstorming Guidelines

TIP 21 TRY "CLUSTER" BRAINSTORMING

How to Cluster

Action Requests

TIP 22 FOR LONG REPORTS, USE "SECTION" BRAINSTORMING

How to Use Section Brainstorming

For Team Authorship, Use Flipcharts

TIP 23 FOR TEAM BRAINSTORMING, USE STICKY NOTES

A Sticky-Note Brainstorming Example

GETTING ORGANIZED

TIP 24 PUT FIRST THINGS FIRST-AND LAST

First and Last Are Critical Locations

TIP 25 PRACTICE "AEROBIC WRITING"

Some Aerobic Writing Techniques

TIP 26 INSTITUTE OFFICE QUIET TIME FOR WRITING PROJECTS

Other Suggestions for Reducing Writing Distractions

GETTING IT RIGHT

TIP 27 USE "BIG-MIDDLE-LITTLE" REVISING

To Simplify the Task: Big-Middle-Little Revising

This Book's Emphasis: Big Revising

TIP 28 WRITE MEMO HEADLINES FOR INSTANT CLARITY

TIP 28: EXERCISE

TIP 29 ADD BREATHING SPACE FOR READER FRIENDLINESS

Breathing Space: A True Story

The Bottom Line: Revise for Reader Friendliness

TIP 29: EXERCISE

TIP 30 SIMPLIFY AND CLARIFY YOUR DOCUMENT

Some Techniques That Will Help You Revise

TIP 30: EXERCISE

TIP 31 TO SIMPLIFY LANGUAGE, ASK THE BIG QUESTION

TIP 31: EXERCISE

TIP 32 HOW TO COMMENT ON EACH OTHER'S WRITING

Commentary Guidelines

TIP 33 MAKE YOUR E-MAILS READER-FRIENDLY

The Advantages of E-mail

The Disadvantages of E-mail

Writing E-mails

TIP 33: EXERCISES.

PART 3 17 One-Minute Tips to Improve Your Presentations

STRUCTURING YOUR PRESENTATION

TIP 34 PLAN TO SPEAK TO LISTENERS ON THEIR TERMS

PLAN TO SPEAK TO LISTENERS ON THEIR TERMS

TIP 35 USE A RECIPE TO BEGIN WITH CONFIDENCE

TIP 35: EXERCISE

TIP 36 USE "QUICK SPECIFICS" FOR HIGH CREDIBILITY

In Presentations: The Quick Specifics

Think "Many and Quick," Instead of "Few and Deep"

A Final Word: Know the Breadth and Depth of Your Evidence

TIP 37 USE THE BEST RECIPE TO ORGANIZE YOUR POINTS

B=Bottom Line

E=Evidence or Examples

S=Summary of Bottom Line

T=Transition to Next Point

TIP 38 USE A RECIPE TO CONCLUDE WITH POWER

TIP 38: EXERCISE

Analyzing Conclusions that Motivate Listeners

TIP 39 IN IMPROMPTU PRESENTATIONS, ANSWER THREE QUESTIONS

Use Impromptu Techniques to Create "Press Conference" Presentations

IMPROVING YOUR NONVERBAL COMMUNICATION

TIP 40 PRACTICE PANTOMIME TO IMPROVE YOUR GESTURES

Pantomime Opportunities

TIP 41 USE THE ROOM TO CLARIFY THE STRUCTURE OF YOUR PRESENTATION

Functional Movements and Visual Aids

TIP 42 TO IMPROVE EYE CONTACT, THINK: "WHO'S THE SLEEPIEST?"

Some Common Eye-Contact Faults

Ask Yourself Specific Questions

Practice When You're Not Presenting

TIP 43 IMITATE COMMERCIALS TO IMPROVE YOUR VOICE "MUSIC"

Test Your Voice "Music"

The Voice Musicians of TV and Radio

TIP 43: EXERCISE

TIP 44 USE DIRECTORY VISUALS TO FOCUS YOUR AUDIENCE

Using Directories If You Have Only One Visual Surface

TIP 45 CREATE VERBAL-VISUAL COOPERATION

TIP 46 HANDLE QUESTIONS WITH CARE

Handing Off Questions to a Team Presenter

The Wrong Way

A Better Way: Name-Question-Name

TIP 47 FOR COMPLEX ANSWERS, USE THE Q-BEST-Q-RECIPE

TIP 47: EXERCISE

TIP 48 USE MISTAKES TO BUILD YOUR CREDIBILITY

Some Tips on Mistakes and Recoveries.

TIP 49 USE LAPTOPS AND LCD PANELS WELL

TIP 50 USE SPECIAL STRATEGIES FOR VIDEOCONFERENCE PRESENTATIONS

Before the Presentation

At the Start of the Presentation

During the Presentation

A Final Word About Videoconferencing

BIBLIOGRAPHY.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references (p. 122-125).

ISBN:

1-4175-2488-X

OCLC:

56080539