Electronic complaints : an empirical study on British English and German complaints on eBay / Marja E. Meinl.

Format:

Book

Author/Creator:

Meinl, Marja E.

Series:

Kulturen - Kommunikation - Kontakte ; Bd. 18.

Kulturen - Kommunikation - Kontakte, 1868-8306 ; Band 18

Language:

English

Subjects (All):

Internet auctions--Case studies.

Internet auctions.

Internet auctions--Great Britain.

Electronic commerce--Management.

Electronic commerce.

Internet auctions--Germany.

eBay (Firm).

Physical Description:

1 online resource (330 p.)

Edition:

1st ed.

Place of Publication:

Berlin : Frank & Timme, [2014]

Language Note:

English

Summary:

The interest in computer-mediated communication (CMC) has vastly risen over the recent years. Nevertheless, crosscultural differences in CMC have received little attention so far, especially with regard to complaining behaviour. This book therefore contributes to this still unexplored research area by comparing British English and German complaints in CMC, precisely on eBay. The empirical study statistically analyses online complaints taken from the feedback forum of this online auction house and shows both similarities and differences in the way speakers of the two cultures formulate their on

Contents:

Table of Contents; Acknowledgements; List of abbreviations; List of tables; List of figures; Chapter 1: Introduction; Chapter 2: Complaining within cross-cultural pragmatics; Chapter 3: Computer-mediated communication (CMC); Chapter 4: The methodology of the present study; Chapter 5: Data analysis; Chapter 6: Results; Chapter 7: Discussion; Chapter 8: Implications and outlook; References; Appendix

Notes:

Description based upon print version of record.

Includes bibliographical references.

Description based on online resource; title from PDF title page (ebrary, viewed February 6, 2014).

ISBN:

3-7329-9959-9

OCLC:

903858524