Dealing with an international clientele : communications, diplomacy and etiquette / Meri Meredith.

Format:

Book

Author/Creator:

Meredith, Meri.

Series:

Information services management.

The information services management series

Language:

English

Subjects (All):

Communication, International.

Physical Description:

1 online resource (241 pages)

Place of Publication:

Munchen, Germany : K.G. Saur, 2005.

Language Note:

English

Summary:

This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the result

Contents:

Front matter

Contents

Acknowledgments

Introduction

Chapter One. The Problem

Chapter Two. Welcome

Chapter Three. Respect

Chapter Four. Speak Slowly and Distinctly

Chapter Five. Communication

Chapter Six. Etiquette

Chapter Seven. Diplomacy

Chapter Eight. Learning versus Teaching

Chapter Nine. Cultures of the World, A-I

Chapter Ten. Cultures of the World, J-W

Backmatter

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

ISBN:

9786613403353

9781283403351

1283403358

OCLC:

62777532