Dynamics of governing IT in Singapore : a casebook / Gary Pan, Singapore Management University, Singapore.

Format:

Book

Author/Creator:

Pan, Gary.

Series:

Gale eBooks.

Language:

English

Subjects (All):

Information technology--Government policy--Singapore--Case studies.

Information technology.

Information technology--Management--Singapore--Case studies.

Electronic government information--Singapore--Case studies.

Electronic government information.

Technological innovations--Singapore--Case studies.

Technological innovations.

Physical Description:

1 online resource (xii, 282 pages) : illustrations

Place of Publication:

New Jersey : World Scientific, [2013]

Language Note:

English

Summary:

Focusing on issues in the management and governance of IT innovation, this book links concepts and theories of academic learning to actual real-life scenarios from the successful experiences of public and private sector organisations in Singapore. While there is little disagreement that innovation is the fundamental source of value creation and competitive advantage, investment in IT to support and foster innovation by no means guarantees success. There are various issues to be considered, such as the question of processes and structures that need to be in place in order to maximise value, how

Contents:

Preface; CONTENTS; About the Contributors; Case 1 The Evolution of Singapore's Infocomm Plans: Singapore's e-Government Journey from 1980 to 2007 Barney Tan, Pan Shan Ling and Virginia Cha; SINGAPORE'S GOVERNMENT INFOCOMM PLANS; CIVIL SERVICE COMPUTERISATION PROGRAMME (1980-1999); E-GOVERNMENT ACTION PLAN (2000-2003); E-GOVERNMENT ACTION PLAN II (2003-2006); iGOV2010 (2006-2010); APPENDIX A - TradeNet; Background; Paper-Based Trade Administration; TradeNet-Based Trade Administration; THE IMPACTS OF TradeNet ON TDB; TradeNet's Impact on Organisational Structure

TradeNet's Impact on Business ProcessesTradeNet's Impact on Business Network; TradeNet's Impact on Business Scope; TradeNet's Impact on Efficiency and Effectiveness; Conclusion; APPENDIX B - INLAND REVENUE AUTHORITY OF SINGAPORE (IRAS); Background; The E-Filing System; THE EVOLUTION OF THE E-FILING SYSTEM; Phase I: Digitising Taxpayer Information; Phase II: Automating Organisational Business Processes; Phase III: Developing the Phone-Filing System; Phase IV: Designing the e-Filing System; Phase V: Maintaining and Improving the e-Filing System; Phase VI: Extending e-Filing Services; CONCLUSION

REFERENCESCase 2 Singapore E-Government Initiatives: Engaging Users Calvin Chan and Pan Shan Ling; BACKGROUND; CASE 2.1 SINGA-ALPHA; CASE 2.2 SINGA-BETA; Case 3 Developing a Customer-Centric, Inclusive E-Government: Lessons from the Central Provident Fund Board of Singapore Barney Tan, Pan Shan Ling and Virginia Cha; BACKGROUND; PUBLIC SERVICE DELIVERY BEFORE my cpf; DRIVERS OF my cpf; THE NEED FOR e-GOVERNMENT; E-GOVERNMENT DEVELOPMENT PHASE 1: EARLY 2003-EARLY 2004; E-GOVERNMENT DEVELOPMENT PHASE 2: EARLY 2004 TO MID-2005; E-GOVERNMENT DEVELOPMENT PHASE 3: MID-2005 TO EARLY 2007

E-GOVERNMENT DEVELOPMENT PHASE 4: EARLY 2007 TO PRESENTTHE PROCESS OF E-GOVERNMENT DEVELOPMENT AT THE CPF BOARD; Defining Four Phases of e-Government Development; DIFFERENCES FROM EXISTING MODELS OF E-GOVERNMENT DEVELOPMENT; REFERENCES; Case 4 Constructing a Platform for Information Technology Value Co-Creation: Lessons from the Alliance for Corporate Excellence Programme (ACE) of Singapore's Ministry of Finance Barney Tan; BACKGROUND; PHASE 1: STRUCTURING FOR INTER-ORGANISATIONAL COLLABORATION (2005-2006); PHASE 2: HARMONISING DISPARATE BUSINESS REQUIREMENTS (2006-2007)

PHASE 3: REFINING THE COLLABORATIVE ARRANGEMENT (2007-2008)CONCLUSION; Case 5 Accounting and Corporate Regulatory Authority's BizFile System Calvin Chan; BACKGROUND OF ACCOUNTING AND CORPORATE REGULATORY AUTHORITY (ACRA); BizFile SYSTEM; The "Not So Good" Old Days; Early Attempts at e-Filing; Push Towards e-Filing; SYSTEM DEVELOPMENT; Setting up the Project Structure; Tackling Technical Challenges; Reviewing and Aligning Legislation; Engaging Stakeholders; Demonstrating Leadership; Providing Alternative Avenues; SYSTEM LAUNCH; Launching of Phase 1; Launching of Phase 2

Dealing with the Hiccups

Notes:

Includes bibliographical references and index.

Description based on online resource; title from PDF title page (ebrary, viewed September 18, 2013).

Includes index.

ISBN:

9789814417839

9814417831

OCLC:

857769430