Managing business performance : the science and the art / Umit S. Bititci.

Format:

Book

Author/Creator:

Bititci, Umit S.

Series:

THEi Wiley ebooks.

THEi Wiley ebooks

Language:

English

Subjects (All):

Performance technology.

Performance--Management.

Performance.

Organizational effectiveness.

Physical Description:

1 online resource (xx, 287 p.) : ill.

Edition:

1st ed.

Place of Publication:

Chichester : Wiley, 2015.

System Details:

Access using campus network via VPN at home (THEi Users Only).

Summary:

Motivate, engage, and achieve lasting success with more effective performance management Managing Business Performance offers a unique blueprint for achieving organisational excellence through improved productivity, efficiency, engagement, and morale. With a unique approach that acknowledges the human aspect of performance management, this book combines technical and social know-how to give you a solid framework for designing, configuring, and managing performance improvement initiatives with sustainable results. You'll find practical models, techniques, and tools that take you beyond management theory into advice that you can use, with clear explanations that steer you toward the customisations that would best suit your organisation. International case studies illustrate these ideas in action, providing an intimate look at how cultural differences impact management strategies, and insight into how they can be managed. Organisational performance tools and techniques are well established, but many organisations will never realise their full benefit. This book helps you get more out of your performance strategy by showing you how the organisation's complex social nature impacts real-world outcomes, and how it can be used to drive better performance. Blend technical and social management strategies; Keep people motivated and engaged; See better results with more staying power; Get the very best from your organisation. Performance management strategies that fail to take people into account are counterproductive. There's no better way to de-motivate, demoralise, and disengage the people upon whom the organisation depends. Sustainable success requires a blended approach that utilizes the most effective science within the art of people management, and Managing Business Performance gives you a solid foundation for better business performance strategy.

Contents:

Part One : Introduction

1. Prologue

2. A Short History of Performance Measurement and Management

Part Two : The Science

3. What Are We Managing?

4. Understanding and Managing Business Processes

5. Measuring Performance

6. Summary: The Science of Managing Business Performance

Part Three : The Art

7. Drivers of Performance

8. Capabilities, Culture and Performance

9. The People Component

10. Balancing Organisational Controls

11. Summary: The Art of Managing Business Performance

Part Four : Effective Delivering Effective InterventionsInterventions

12. Designing Effective Interventions

13. Delivering Effective Interventions

14. Epilogue

15. The Book in a Nutshell

Appendix A Overview of Popular Performance Measurement Models and Frameworks

Appendix B Common Performance Measures

Index.

Notes:

Includes bibliographical references and index.

Other Format:

Online version: Bititci, Umit S. Managing business performance

ISBN:

9781119166542 (ebook)

9781119025672 (hbk.)

9781119025689

1119025680

9781119025672

1119025672