2 options
Labour dispute systems : guidelines for improved performance.
- Format:
- Book
- Language:
- English
- Subjects (All):
- Collective bargaining.
- Industrial relations.
- Labor disputes.
- Labor market.
- Physical Description:
- 1 online resource (260 pages)
- Edition:
- 1st ed.
- Place of Publication:
- Geneva : International Labour Office, International Training Centre, 2013.
- Language Note:
- English
- Summary:
- This ILO guide provides advice on the steps to be taken to either revitalize an existing labour dispute system, or to establish an independent institution, ensuring that they operate efficiently and provide effective dispute resolution services.
- Contents:
- Cover Page
- Title Page
- Copyright
- Foreword
- Table of Contents
- Introduction
- CHAPTER 1 Industrial relationsand dispute resolution
- The interacting parties
- Power
- Values
- Environment
- Interactive processes
- The outputs of interaction
- The outcome of interaction
- Inevitability of conflict
- Forms and causes of labour disputes
- Types of disputes
- Resolving disputes
- CHAPTER 2 Assessing existing arrangements
- Types of dispute management systems
- Assessing the existing situation
- Specific elements of an effective disputeresolution system
- Characteristics of good governance
- Assessing the existing labour disputeprevention and resolution system
- Using the guidelines
- Interviews with users
- Performance gaps
- CHAPTER 3 Revitalizing an existing labour dispute system
- Revitalization
- Planning and implementing change
- Planning for change
- Training for conciliator/mediators
- Computerized dispute case management system
- CHAPTER 4 Establishing an independent authority
- Policy direction
- Establishing an independent authority: Getting the policy right
- Taking the initiative: Who will lead thechange process?
- Legislative arrangements
- An independent body: Structure andoperations
- CHAPTER 5 Raising awareness and providing information
- Involvement of social partners
- Sponsored awareness-raising
- Awareness-raising: An ongoing activity
- CHAPTER 6 Performance improvement
- Training and related issues
- Specific skills
- Codes of conduct
- Case management informationsystems
- CHAPTER 7 Performance monitoring
- Setting targets
- Managers' responsibilities
- Information
- Evaluating outcomes
- CHAPTER 8 Managing conflict in the workplace
- Workplace cooperation
- Managing conflict
- CHAPTER 9 Issues and challenges
- The challenge of change.
- Funding support
- CHAPTER 10 ATTACHMENTS
- ATTACHMENT A Glossary of key terms
- ATTACHMENT B Relevant international labour standards
- ATTACHMENT C Codes of behaviour / professional conduct.
- Notes:
- Bibliographic Level Mode of Issuance: Monograph
- Description based on online resource; title from PDF title page (ebrary, viewed December 2, 2013).
- ISBN:
- 92-9049-679-7
- OCLC:
- 862612094
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.