The cost of emotions in the workplace : bottom line value of emotional continuity management / by Vali Hawkins Mitchell ; Kristen Noakes-Fry, editor.

Format:

Book

Author/Creator:

Hawkins Mitchell, Vali.

Contributor:

Fry, Kristen Noakes.

Series:

Rothstein catalog on disaster recovery.

The Rothstein catalog on disaster recovery

Language:

English

Subjects (All):

Psychology, Industrial.

Personnel management.

Emotions.

Physical Description:

1 online resource (298 pages) : illustrations

Edition:

1st ed.

Place of Publication:

Brookfield, CT : Rothstein Associates, [2013]

Summary:

Shows how to systematically manage your organizational emotional culture. Introduces Emotional Continuity Management and provides tested system to observe, predict, prepare, and write policy to prevent employee problems. Offers tools to quantify costs.

Contents:

Cover

Title Page

Copyright

Dedication

Foreword by Lyndon Bird, FBCI, Th e Business Continuity Institute

Foreword by Martin Greenwood

Table of Contents

Preface

Introduction: Bottom-line Impact of Emotions in theWorkplace

0.1 What Does it Mean,What Does it Matter?

0.2 The Cost of Emotions Spinning out of Control

0.2.1 Fiscal

0.2.2 Goodwil

0.2.3 Liability

0.2.4 Other Costs

0.3 Protecting Your Bottom Line

0.3.1 How Emotional Continuity Planning Can Help

1. Emotions and Spinning

1.1 Emotions Are a Part of Work

1.1.1 Sometimes Emotions Get Things Spinning

1.1.2 Thinking about Emotions

1.2 Sometimes Spinning Starts to Pick Up Speed

1.2.1 Some Spinning is Contagious

1.2.2 Some People Exploit the Emotional Situation

1.2.3 Emotional Spinning is More than Experiencing Our Feelings

1.2.4 Sometimes Spinning Leads to Violence

2. Some Workplace Spins Turn Into Emotional Tornadoes

2.1 Defining Emotional Tornadoes

2.1.1 Quantifying Emotional Tornadoes

2.1.2 Dr. Vali's Enhanced Emotional Tornado Chart

2.1.3 Calculating the Costs of Emotional Tornadoes

2.1.4 Attributes of Emotional Tornadoes

2.2 How to Recognize a Spin

2.2.1 What to Look For

2.2.2 Early Warning Signs of Spin Risk

2.2.3 Pay Attention to the Early Warning Signs

3. Causes of Emotional Spinning

3.1 Life Consists of Change

3.1.1 Spinning is Always a Reaction to Something Else

3.1.2 Change, Loss, and Grief

3.1.3 Business Change

3.2 Main Causes of Emotional Spinning

3.2.1 Stress

3.2.2 Burnout

3.2.3 Annoyances

3.2.4 Violence

3.2.5 Trauma

3.3 Examples of Spinning: Spin Stories

3.4 Other Emotional Responses May Look Like Spinning

3.5 Healthy, Dysfunctional, and Pathological People

3.5.1 Levels of Functioning in People

3.5.2 Recognizing Levels of Functioning.

3.5.3 The "What's Up?" Checklist

4. Bullies and EmotionalTerrorists

4.1 Emotional Terrorists: Extreme Bullies

4.1.1 Emotional Terrorists and Bullies

4.1.2 Emotional Terrorism

4.1.3 Emotional Terrorism at Work

4.2 Attributes and Behaviors of the Emotional Terrorist

4.2.1 Warning Signs

4.2.2 Mis-informants/Liars

4.2.3 Time Bullies

4.2.4 Bullies Resist

5. Tools for Emotions: Managing Your Feelings and Dealing with Bullies and Emotional Terrorists

5.1 Starting Out: Preparing to Deal With a Bully

5.2 Understanding Feelings

5.2.1 Tension

5.2.2 Boundaries

5.2.3 Acute Stress Reactions

5.2.4 Grief

5.2.5 Avoidance

5.2.6 Inflexibility

5.2.7 Neutrality and Groundedness

5.2.8 Conflict

5.3 Managing Emotions at Work

5.3.1 Guidelines for Managing Emotions at Work

5.3.2 Learn How to Be In The Presence Of Emotions

5.4 Become Fluent In a New Way of Communicating

5.4.1 Karpman Drama Triangle

5.4.2 When is it a Game and When is it for Real?

5.5 Understand What It Takes to Manage or Deal with a Bully

5.5.1 Managing an Emotional Terrorist: Snakes in the Schoolyard

5.5.2 Applying the Snakes in the Schoolyard Model to a Business

5.5.3 Tips For Dealing With Bullies And Emotional Terrorists

5.5.4 Conducting a Meeting Or Interview With a Bully Or an Emotional Terrorist

5.6 Become an Excellent Manager in a World of Challenges

5.6.1 Step 1: Decide

5.6.2 Step 2: Prepare Yourself

5.6.3 Step 3: Establish Your Own Support System

5.6.4 Step 4: Prepare the System

5.6.5 Step 5: Go For It

5.6.6 Step 6: Design Your Management Style and Your Emotional Continuity Program

5.7 Emotional Continuity for Employees Transitioning from Armed Services

5.7.1 Transition to Civilian Life - A Career Change, Not a Crisis

5.7.2 Understanding the Background of Military Personnel.

5.7.3 Know the Resources Available to Returning Military

5.7.4 Avoid Damaging Assumptions

6. Tools for Companies Dealingwith Bullies and Emotional Terrorists

6.1 Starting the System-Wide Approach

6.1.1 Getting Buy-in From the Top Down

6.1.2 Advantages of the Process

6. 2 Making a Bullying Policy

6.2.1 Examples of Policies about Workplace Bullying

6.3 Creating System-Wide Emotional Continuity Management

6.3.1 How Some Companies Have Approached Creating System-Wide Emotional ContinuityManagement

6.3.2 What a System-Wide Emotional Continuity Plan Should Start to Address

6.3.3 Ask These Questions for the System-Wide Buy-In Process

6.3.4 Steps for Writing an Emotional Continuity Management Plan

6.3.5 Emotional Continuity Management Checklist

6.4 A Five-Step Spin-Free Workplace Training Model for System-Wide Emotional ContinuityManagement

6.4.1 Preparation

6.4.2 The Wake-Up Call

6.4.3 The Invitation

6.4.4 Clarity and Re-Commitment

6.4.5 Remediation

6.5 Review Resistance to Training Programs

6.5.1 Responses from Different Types of Employees

6.5.2 Track the Contagion

6.5.3 Rehearse

6.6 Starting an Emotional Continuity Management Team

6.6.1 Constructing Your Team

6.6.2 Constructing a "Team Notebook"

6.7 How to Make Hard Technical Data and Soft Technical Data Assessments

6.7.1 Part One: The Hard Technicals

6.7.2 Part Two: The Soft Technicals

6.8 How to Write New Policies

6.8.1 Policy Writing Guidelines

6.8.2 How to Write an Anti-Emotional Terrorism Policy

6.9 Drills for Emotional Incidents

6.9.1 Preparing For Drills

6.9.2 Create an Emotional Continuity Management Event Hot Sheet

6.9.3 Drill and Rehearsal Form Checklist

6.9.4 Setting Up a Drill

6.9.5 Tips for Success of Drills

6.10 How to Set Up a Drill for Continuity Management.

6.10.1 Creating a Space for Emergency Emotions

6.10.2 Emotional Continuity Management Drill Scenarios

7. Emotional Continuity Management for Disasters

7.1 Phases of Disaster Planning to Consider

7.1.1 Planning Phase

7.1.2 Implementation Phase

7.1.3 Recovery Phase

7.2 Increasing Competency of Emotional Continuity Management

7.2.1 Questions to Ask With Every Incident

7.2.2 Preparation is Just Good Thinking

7.3 The Real Deal

7.3.1 Understanding the Need for Planning

7.3.2 What Managers Need to Provide in a Disaster

7.4 Changes Occurring with Disaster

7.4.1 Power

7.4.2 Work

7.4.3 Authority

7.4.4 Perceptions

7.4.5 If and When

7.5 Managing Before, During, and After a Disaster

7.5.1 Before the Disaster

7.5.2 During the Disaster

7.5.3 After the Disaster

7.6 Managing Disaster Anniversaries

7.6.1 Grief May Take Months to Resolve

7.6.2 Managers Need to do the Compassionate Thing

8. Where Are We Going?

8.1 To Be or Not To Be…A Victim

8.2 The Future Holds Choices for Solutions

8.3 Changing Attitudes, One Meeting at a Time

8.4 Keep the Old Foundations While Building the New

8.5 Signs of Hope

8.6 Not the Last Word

Epilogue

References and Links

Glossary

Index

About the Author

Back Cover.

Notes:

Title from title screen.

Digitized and made available by: Books24x7.com.

Includes bibliographical references and index.

Description based on print version record.

ISBN:

9781931332842

1931332843

9781931332682

1931332681

OCLC:

835993406