Sourcing of services / Lydia Bals and Evi Hartmann.

Format:

Book

Author/Creator:

Bals, Lydia.

Contributor:

Hartmann, Evi.

Language:

English

Subjects (All):

Contracting out.

Physical Description:

1 online resource (127 p.)

Edition:

1st ed.

Place of Publication:

New York : Nova Science Publishers, c2008.

Language Note:

English

Summary:

Services play an increasing economic role in developed countries. As companies have outsourced and continue to outsource (part of) their service provision, sourcing has gained importance as a field of interest, both from a practical and academic perspective. This book gives an updated perspective on the topic of sourcing services as well as insights into the current state-of-the-art in practice by means of the case company examples.

Contents:

Intro

SOURCING OF SERVICES

CONTENTS

PREFACE

ABSTRACT

TABLE OF ABBREVIATIONS

Chapter 1 PURCHASING SERVICES - CONCEPTS FROM THEORY AND PRACTICE

1.1. INTRODUCTION

1.2. THE CHALLENGE OF MANAGING THE SERVICES SPEND

1.2.1. The Service Portfolio from a Supply Management Perspective

1.2.2. Differences and Similarities between Purchasing Goods and Services

1.2.3. Particular Difficulties in Purchasing Services

1.3. CONCEPTS IN THEORY

1.3.1. Manufacturing-Based Models

1.3.2. The Application of Manufacturing-Based Models to Services

1.3.2.1. The Services Supply Chain Model

1.3.2.2. The Activities-Resources-Actors Model

1.4. THE STATUS QUO IN PRACTICE

1.4.1. Purchasing Services in Chosen Companies

1.4.2. Case Study

1.5. ANALYSIS AND COMPARISON OF THEORY AND STATUS QUO

1.5.1. Theoretical Approaches versus Current Processes

1.5.2. Identification of Best Practices

1.6. CONCLUSION

Chapter 2 MANAGING INDIRECT SPEND

2.1. INTRODUCTION: DEFINING DIRECT AND INDIRECT SPEND MANAGEMENT

2.2. STATUS QUO OF DIRECT SPEND MANAGEMENT

2.2.1.Organizational Design of the Supply Function

2.2.2. Supply Strategies

2.3. STATUS QUO OF INDIRECT SPEND MANAGEMENT

2.3.1. Organizational Design of the Supply Function

2.3.2. Supply Strategies

2.4. ANALYSIS AND COMPARISON OF DIFFERENCES IN STATUS QUO

2.4.1. General Comparison of Different Status Quo

2.4.2. Challenges and Particular Characteristics of Indirect Spend

2.5. CONCLUSION

Chapter 3 PURCHASING CONSULTING SERVICES

3.1. INTRODUCTION

3.2. FOUNDATIONS AND BASIC DEFINITIONS

3.2.1.Understanding of Purchasing

3.2.2. Consulting Services as a Spend Category

3.2.2.1. Characterizing Consulting Services.

3.2.2.2. Locating Consulting Services in the Corporate Spend Agenda

3.3. CHALLENGES AND PARTICULARITIES OF PURCHASING CONSULTING SERVICES

3.3.1. Differences between Purchasing Goods and Purchasing Services

3.3.2. Particularities of Consulting Services

3.3.2.1. Frequency of Purchasing Consulting Services

3.3.2.2. Low Involvement of the Purchasing Department

3.3.2.3. Difficulties in Structuring the Purchasing Process and Performance Evaluation

3.3.3. Challenges Faced by Purchasing Consulting Services

3.3.3.1. Bundling and Increasing Purchasing Experience

3.3.3.2. Enhancing Internal Collaboration

3.3.3.3. Increasing Transparency in the Buying Process of Consulting Services

3.3.4. Involving Purchasing in Purchasing Consulting Services

3.3.4.1. Stages of Meaningful Involvement

Realization of the Problem

Formulation of the RFP

Analysis of Proposals and Selection of Suppliers

Performance Evaluation and Feedback

3.3.4.2. Benefits of Involving Purchasing Professionals

3.4. PURCHASING CONSULTING SERVICES IN PRACTICE

The Example of AUTO

3.5. CONCLUSION

Chapter 4 PURCHASING MARKETING SERVICES

4.1. INTRODUCTION

4.2. TERMS AND CURRENT RESEARCH

4.2.1. What Is Purchasing?

4.2.2. What Are Marketing Services?

4.2.3. Particularities of Purchasing Marketing Services

4.3. INSTRUMENTS OF PERFORMANCE MEASUREMENT

4.3.1. Purchasing Controlling

4.3.2. Benchmarking and Best Practices

4.4. PERFORMANCE MEASUREMENT FROM DIFFERENT VIEWS

4.4.1. Performance Measurement of the Purchasing Department

4.4.2. Performance Measurement of the Marketing Department

4.4.2.1. Characterization of Efficiency Measurement for Purchasing Marketing Services by the Marketing Department.

4.4.2.2. Characterization of Effectiveness Measurement for Purchasing Marketing Services by the Marketing Department

4.4.3. Performance Measurement for Purchasing Creative Services

4.5. CONCLUSION

Chapter 5 PURCHASING TRAVEL SERVICES

5.1. INTRODUCTION

5.2. TERMINOLOGY AND DEFINITIONS

5.2.1. The Structure of Typical Corporate Spending

5.2.2. Purchasing Categories

5.2.3. Services

5.2.3.1. Definition

5.2.3.2. Key Attributes

5.2.4. Travel Services

5.2.4.1. Definition

5.2.4.2 What is all Included in Travel Services?

5.2.5. Theoretical Background

5.3. INTRODUCTION TO THE PURCHASING OF TRAVEL SERVICES

5.3.1. Purchasing of Services

5.3.1.1. The Changing Importance of Purchasing Services

5.3.1.2. Service Classifications

5.3.2. Purchasing of Travel Services

5.3.2.1. Objectives and Tasks

5.3.2.2. Classification of the Travel Services into the Corresponding Categories

5.3.2.3. Savings Potentials in Travel Services

5.3.2.4. Optimization Potentials in Purchasing Travel Services

5.4. PARTICULARITIES AND CHALLENGES IN THE PURCHASING OF TRAVEL SERVICES

5.4.1. Potential Difficulties with the Purchase of Services

5.4.1.1. General Problems when Purchasing Services

5.4.1.2. Difficulties before Concluding the Contract

5.4.1.3. Difficulties after the Contract has been Executed

5.4.2. Particularities

5.4.2.1. Particularities before Purchasing Travel Services

5.4.2.2. Particularities During and after Purchasing Travel Services

5.4.3. Challenges

5.4.3.1. Challenges before Purchasing Travel Services

5.4.3.2. Challenges after Purchasing Travel Services

5.5. RECOMMENDATIONS FOR EFFICIENT PURCHASING OF TRAVEL SERVICES

5.6. CONCLUSION

REFERENCES

THE AUTHORS

INDEX

Blank Page.

Notes:

Description based upon print version of record.

Includes bibliographical references (p. [95]-104) and index.

Description based on print version record.

ISBN:

1-61668-078-4

OCLC:

847617112