Next generation 9-1-1 / Eugene B. Zelik, editor.

Format:

Book

Author/Creator:

Zelik, Eugene B.

Contributor:

Zelik, Eugene B., editor.

Language:

English

Subjects (All):

United States. Department of Transportation--Communication systems.

United States.

Telephone--United States--Emergency reporting systems--Planning.

Telephone.

Telephone--Emergency reporting systems--Government policy--United States.

Physical Description:

1 online resource (131 p.)

Edition:

1st ed.

Place of Publication:

New York : Nova Science Publishers, c2009.

Language Note:

English

Summary:

Contents: Preface; Next Generation 9-1-1 (NG9-1-1) System Initiative: NG9-1-1 Preliminary Transition Plan; Next Generation 9-1-1 (NG9-1-1) System Initiative: NG9-1-1 Preliminary Transition Plan: NG9-1-1 Transition Issues Report; Next Generation 9-1-1 Frequently Asked Question; Index.

Contents:

Intro

NEXT GENERATION 9-1-1

CONTENTS

PREFACE

Chapter 1 NEXT GENERATION 9-1-1 (NG9-1-1) SYSTEM INITIATIVE: NG9-1-1 PRELIMINARY TRANSITION PLAN

OVERVIEW

Potential Deployment Approaches

Strategies and Options for NG9-1-1 Going forward

NG9-1-1 Initiative Transition Planning: Nextsteps

INTRODUCTION - ABOUT THIS REPORT

NG9-1-1 Project Background

Purpose and Scope of the Preliminary Transition Plan

Methodology

How to Use this Preliminary Transition Plan

BACKGROUND: FROM 9-1-1 AND E 9-1-1 TO NG 9-1-1

Current 9-1-1 System Deficiencies

NG9-1-1: Where We Are Going…

Stakeholders that Will Be Key to the NG 9-1-1 Transition

HOW NG9-1-1 COULD BE IMPLEMENTED ACROSS THE NATION: POTENTIAL DEPLOYMENT APPROACHES

What are the Potential Paths to NG9-1-1 Deployment?

The Coordinated, Intergovernmental Approach

What Is this Deployment Approach?

What Are Some of Assumptions and Key Dependencies of this Approach?

What Would this Deployment Approach Look Like?

Which Transition Issues Are Different with this Approach than with Other Approaches?

Independent, Unilateral Approach

Coordination and Implementation at a National Level

Transition Issues Beyond the Deployment Approaches

STRATEGIES AND OPTIONS FOR NG9-1-1 GOING FORWARD

The Key NG9-1-1 Transition Elements

Understanding the NG9-1-1 Transition Elements and Options

STRATEGIC OPTIONS FOR NG9-1-1 FUNDING

Background

What Has Been Done?

What Could Be Done to Address NG9-1-1 Funding?.

Ensure NG9-1-1 Upgrades Are Considered a Fiscal Priority for States and Local Jurisdictions and the Federal Government

Transform Current 9-1-1 Funding Mechanisms to Resolve -

Ensure 9-1-1 Funds Are Preserved for 9-1-1 and Emergency Communication Systems

Responsible Why Does It Matter?

For Additional Information

STRATEGIC OPTIONS FOR NG9-1-1 OPERATIONS

What Could Be Done to Address NG9-1-1 Operational Issues?

Prepare and Train Call Takers to Handle Increased Quantity and Quality of Information Available with a NG9-1-1 Call

Prepare 9-1-1 Authorities to handle NG9-1-1 System Administration, Including Configuration Management, Database Management, Quality Assurance, and SOPs

Prepare 9-1-1 Authorities and PSAP Administrators to Handle Contingency Planning and Use of "Virtual PSAPs"

Why Does It Matter?

STRATEGIC OPTIONS FOR NG9-1-1 STANDARDS AND TECHNOLOGY

What Could Be Done to Address NG9-1-1 Standards and Technology?

Complete and Accept NG9-1-1 Open Standards and Understand Future Technology Trends to Encourage System Interoperability and Emergency Datasharing

Establish System Access and Security Controls to Protect and Manage Access to the NG9-1-1 System of Systems

Determine Responsible Entity and Mechanisms for Location Determination and Acquisition

Determine Routing and Prioritization Protocols and Business Rules

Does It Matter?

STRATEGIC OPTIONS FOR NG9-1-1 GOVERNANCE AND POLICY

What Could Be Done to Address NG9-1-1 Governance and PolicyIssues?

Clarify Jurisdictional Frameworks, Responsibilities, and Coordination Required at All Levels of Government to Enable NG9-1-1.

Ensure Continued Access to 9-1-1 System on Current and Future Devices and Services in which Users Reasonably Expect to Access to 9-1-1

CONCLUSION

APPENDIX A: NG9-1-1 TRANSITION ISSUES REPORT

Introduction

Deployment Framework

NG9-1-1 Transition Issues

Issue: Current Funding, Budgeting, and Cost Recovery Policies May Not Be Able to Support the Implementation and Sustainment of NG9-1-1

Issue: Security Controls for the NG9-1-1 System and Emergency Data Need to Be Defined and Properly Managed and Maintained

Issue: Responsibility for the Acquisition and Delivery of Location Information and the Mechanism to Obtain and Verify the Location Data Needs to Be Defined

Issue: With the Increase of Personally Identifiable Information Available with a NG9-1-1 Call, Existing Laws May Not Be Sufficient to Protect the Privacy of a 9-1-1 Caller

Issue: Routing and Prioritization in the NG9-1-1 Environment Is More Complex with the Ability to Dynamically Route Calls Based on Factors Beyond Location of the Caller

Issue: Mechanisms Need to Be Developed to Certify and Authenticate Service and Infrastructure Providers to Allow Access to NG9-1-1

Issue: NG9-1-1 Allows for a Level of Coordination and Resource Sharingthat Does Not Currently Exist in Today's 9-1-1 Environment

Issue: Industry May Be Reluctant to Develop and Adopt Open Standards which Could Limit the Availability of Interoperable NG9-1-1 Services and Equipment

Issue: Liability Protection or Parity Needs to Be Extended to Protect Stakeholders Involved in NG9-1-1

Issue: New Capabilities and Services Enabled by NG9-1-1 Could Impact PSAP Operations and Training for Both PSAP Administrators and Call Takers

APPENDIX A-DEFINITION OF NG9-1-1 STAKEHOLDERS

Service and Equipment Providers.

Third-Party Call Center

9-1-1 Authority

Public Safety Answering Point

PSAP Call Taker

Responder Agencies

Legislative and Regulatory Bodies

Federal Government Agencies

Non-Governmental Organizations

General Public

APPENDIX B-ACRONYM LIST

APPENDIX B: ACRONYMS

APPENDIX C: GLOSSARY

APPENDIX D: STRATEGIC OPTIONS CATEGORIZED BY STAKEHOLDERS

REFERENCES

Chapter 2 NEXT GENERATION 9-1-1 FREQUENTLY ASKED QUESTIONS

TASK 1: SYSTEM DEVELOPMENT

TASK 2: PRELIMINARY TRANSITION ANALYSIS

TASK 3: PROOF-OF-CONCEPT DEMONSTRATION

TASK 4: FINAL TRANSITION ANALYSIS

INDEX

Blank Page.

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

ISBN:

1-61470-377-9

OCLC:

844939596