Outsourcing and service work in the new economy : the case of call centres in Mexico City / by Jose-Luis Alvarez- Galvan.

Format:

Book

Author/Creator:

Álvarez-Galván, José-Luis.

Language:

English

Subjects (All):

Contracting out--Mexico--Mexico City.

Contracting out.

Call centers--Mexico--Mexico City--Employees.

Call centers.

Call centers--Mexico--Mexico City--Personnel management.

Mexico City (Mexico)--Commercial policy.

Mexico City (Mexico).

Physical Description:

1 online resource (212 p.)

Edition:

1st ed.

Place of Publication:

Newcastle upon Tyne : Cambridge Scholars Publishing, 2012.

Language Note:

English

Summary:

This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector. The case of call centres is paradigmatic as it is often seen as a flag-ship industry of the new economy, rapidly growing and subject to high pressures for costs reduction. The Mexican experi...

Contents:

TABLE OF CONTENTS; LIST OF FIGURES AND TABLES; ACKNOWLEDGEMENTS; INTRODUCTION; CHAPTER ONE; CHAPTER TWO; CHAPTER THREE; CHAPTER FOUR; CHAPTER FIVE; CHAPTER SIX; CONCLUSIONS; BIBLIOGRAPHY

Notes:

Description based upon print version of record.

Description based on metadata supplied by the publisher and other sources.

ISBN:

1-4438-3817-9

OCLC:

830168135