Say anything to anyone, anywhere : 5 keys to successful cross cultural communication / Gayle Cotton.

Format:

Book

Author/Creator:

Cotton, Gayle.

Language:

English

Subjects (All):

Intercultural communication.

Cultural relations.

Physical Description:

1 online resource (258 p.)

Edition:

1st ed.

Place of Publication:

Hoboken, N.J. : John Wiley & Sons, Inc., 2013.

Summary:

The five steps to successful selling, negotiating, and managing multi-culturally Say Anything to Anyone, Anywhere gives readers five simple key guidelines to create rapport and organize strategies for success across different cultures. This book teaches to be proactive, not reactive, in your cross-cultural communications and shows how to use simple rapport tools to create trust with the cultures you work with or travel to. Learn how to organize productive interactions in person, on the phone, and by email. Discover interpersonal communication skills and virtual strategies that

Contents:

Say Anything To Anyone, Anywhere: 5 Keys To Successful Cross-Cultural Communication; Copyright; Contents; Acknowledgments; Introduction; Key One: Create Proactive Cross-Cultural Communication: Avoid Reactive Communication; Chapter 1: What Makes Cultures So Unique?; Differences Are the Spice of Life!; Chapter 2: Understanding the ""Cultural Layer Cake""; We All Have Layers in Our Cakes; Some Major Things That Impact Our Cultural Layers; Chapter 3: How Many Strikes Are Against You?; Managing Preexisting Cultural Perceptions and Misconceptions; Chapter 4: Cultural Science

How Neurological Development Affects Cultures Chapter 5: The Chicken or the Egg of Culture; Which Came First? Climate and Environment or Language and Behavior?; Chapter 6: Maximize Effective Communication; . . . By Minimizing Ineffective Communication; Key Two: Rapport Secrets to Bridge the Cultural Gap: In Person, on the Phone, and by E-Mail; Chapter 7: It's a Matter of Respect; Create Cultural Trust and Understanding; Chapter 8: Develop Rapport; The Most Important Element in Cross-Cultural Relationships; Chapter 9: Adapt Your Style; Awareness Is the First Step!

Chapter 10: Words, Tonality, and Body Language The Three Methods of Communication That Vary with Every Culture; What to Keep in Mind about Words; Four Major Things Affect Tonality; Body Language Includes Many Things; Chapter 11: Understanding Communication; How Do You Describe a Tree?; Chapter 12: The Impact of Mother Tongue Languages; It All Begins Here; Multicultural Language Dynamics; Key Three: Organize Productive Interactions: Understand Cultural Sensitivities and Avoid Conflict; Chapter 13: Multicultural Time Expectations; In Time, on Time, or out of Time?; On Time Cultures

Flexible Time Cultures Chapter 14: E-Mail Etiquette Is Culturally Sensitive; Once It's Sent, It Cannot Be Undone; 10 Golden Rules of E-Mail; Chapter 15: Triple Cross-Translate; Who Wrote These Instructions?; Caution in Using Battery; How to Triple Cross-Translate; Guidelines for Working with Interpreters; Chapter 16: It Takes Two to Collaborate; How to Position and Influence; 10 Guidelines to Effective Collaboration; Team-Oriented Cultures; Individual-Oriented Cultures; Mid-Range Cultures; Chapter 17: Framing Your Cross-Cultural Communication

For Sales, Negotiations, Management, and International Travel 1. The Preframe; 2. The Reframe; 3. The Agreement Frame; 4. The Feedback Frame; 5. The Descriptive Feedback Frame; Factors That Affect the Sender's Message; Factors That Affect How a Message Is Received; Key Four: Strategies for Relationships: Cultural Beliefs, Values, and Rules; Chapter 18: Context, Perception, and Reality; The Cross-Cultural ""Shortcut""; High-Context Communicators; Higher-Context Cultures; Low-Context Communicators; Lower-Context Cultures; Chapter 19: Business and Social Behavioral Styles; Where Do You Start?

Management Styles of English-Speaking Cultures

Notes:

Includes index.

ISBN:

1-299-27743-8

1-118-60588-8

OCLC:

830163845