1 option
Proving the value of HR : how and why to measure ROI / Jack J. Phillips and Patricia Pulliam Phillips.
- Format:
- Book
- Author/Creator:
- Phillips, Jack J., 1945-
- Language:
- English
- Subjects (All):
- Personnel management.
- Rate of return.
- Physical Description:
- 1 online resource (323 p.)
- Edition:
- 2nd ed.
- Place of Publication:
- Alexandria, Va. : Society For Human Resource Management, 2012.
- Language Note:
- English
- Summary:
- Measuring the return on investment (ROI) of human resources programs (HR) is critical for success in today's business world and is an absolute requirement for HR professionals who are part of the senior executive team. Responding to the current accountability demands that continue to challenge human resource professionals, this updated edition illustrates the use of ROI methodology as a communication tool that strengthens the relationship with senior management as well as a process-improvement tool that enhances and improves HR's contributions to the bottom line. With this guide, human resource managers will prove their value to their companies by learning how to measure ROI in a variety of programs, policies, practices, and solutions; develop the ROI of HR with basic, step-by-step instructions; and collect, analyze, and report data with sophistication.
- Contents:
- Cover
- Copyright
- Contents
- Preface: ROI as an HR Tool
- Why This Book? Why Now?
- Who Can Benefit from This Book?
- How Is This Book Organized?
- Acknowledgments
- Preface to the Second Edition
- Chapter 1. The Accountability Crisis
- Defining ROI
- About Terminology
- Major Influences on HR Accountability
- A Paradigm Shift for HR Accountability
- Is Human Resources Ready for Additional Measurement and Evaluation?
- The Payoff of ROI
- Final Thoughts
- Chapter 2. The ROI Methodology
- The Essential Measurement Mix
- Why ROI?
- Types of Data for ROI Methodology
- An Example
- The ROI Methodology
- ROI Standards
- Chapter 3. Preparing for ROI
- When to Use ROI
- Selecting the First Project for ROI Analysis
- Initial Analysis -The Beginning Point of the HR Program
- Steps in the Analysis
- Linkage to Evaluation
- The Role of Objectives for HR Programs
- Planning for ROI Projects
- Chapter 4. Data Collection Issues
- Sources of Data
- Timing for Data Collection
- Responsibilities
- Business Performance Monitoring
- Questionnaires and Surveys
- Tests
- Interviews
- Focus Groups
- Observations
- The Use of Action Plans
- Improving the Response Rate for Data Collection
- Selecting an Appropriate Method
- Chapter 5. Isolating the Effects of the Program
- The Importance of This Issue
- Chain of Impact: The Initial Evidence
- Identifying Other Factors: A First Step
- Use of Control Groups
- Using Trend-Line Analysis
- Forecasting Analysis
- Using Estimates
- Collecting the Estimates
- Calculating the Impact of Other Factors
- Using the Techniques
- Chapter 6. Converting Data to Money
- Why Calculate Monetary Benefits?
- Key Steps to Convert Data to Money
- Standard Monetary Values.
- Data Conversion When Standard Values Are Not Available
- Technique Selection and Finalizing the Values
- Chapter 7. HR Costs and ROI
- Cost Issues
- Cost Monitoring Issues
- Major Cost Categories
- Cost Reporting
- ROI: Basic Issues
- ROI Interpretation
- ROI Can Be Very High
- What Happens When the ROI Is Negative?
- Consequences of Not Implementing an HR Program
- Cautions When Using ROI
- Chapter 8. Measuring Intangibles
- Key Concepts about Intangibles
- Typical Intangible Measures
- Chapter 9. Communicating and Using Evaluation Data
- Principles of Communicating Results
- Selecting the Audience for Communications
- Developing the Information: The Impact Study
- Selecting Communication Media
- Communicating the Information
- Analyzing Reactions to Communication
- Using Evaluation Data to Drive Improvement
- Chapter 10. Taking a Sensible Approach to ROI
- The Basis for Resistance
- Fearless Implementation
- Chapter 11. Case Study: Measuring ROI for a Work-at-Home Program Family Mutual Health and Life Insurance Company (FMI)
- FMI: Part A
- FMI: Part B
- FMI: Part C
- FMI: Part D
- FMI: Part E
- FMI: Part F
- FMI: Part G
- Epilogue
- Appendix A. Self-Test: How Results-Based Are Your Human Resources Programs?
- Appendix B. ROI Case Studies
- Appendix C. Resources
- Endnotes
- Index
- About the Authors
- Additional SHRM-Published Books
- Special Offer.
- Notes:
- Bibliographic Level Mode of Issuance: Monograph
- Includes bibliographical references and index.
- ISBN:
- 1-58644-314-3
- 1-58644-288-0
- OCLC:
- 797830792
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.