Facilitating with ease! : core skills for facilitators, team leaders and members, managers, consultants, and trainers / Ingrid Bens.

Format:

Book

Author/Creator:

Bens, Ingrid.

Series:

Jossey-Bass business & management series.

The Jossey-Bass Business and management series

Language:

English

Subjects (All):

Teams in the workplace.

Group facilitation.

Physical Description:

1 online resource (249 p.)

Edition:

3rd ed.

Other Title:

Core skills for facilitators, team leaders and members, managers, consultants, and trainers

Place of Publication:

San Francisco : Jossey-Bass, 2012.

Language Note:

English

System Details:

text file

Summary:

Facilitating with Ease! Since the publication of the first edition of Facilitating with Ease! in 2000, this bestselling book has become the ""go-to"" reference for anyone who wants to become skilled in the art of facilitation. This thoroughly revised and updated third edition includes easy-to-follow instructions, techniques, and hands-on tools that are available both in the book and on the accompanying website: www.josseybass.com/go/ingridbens. Facilitating with Ease! offers the basics on running productive meetings with confidence and includes the information needed to train other

Contents:

Facilitating with Ease!: Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants, and Trainers; Table of Contents; Introduction; Chapter One-Understanding Facilitation; What Is Facilitation?; What Does a Facilitator Do?; What Do Facilitators Believe?; What Are Typical Facilitator Assignments?; Differentiating Between Process and Content; Facilitation Tools; Core Practices Overview; What Does Neutral Mean?; How Assertive Can a Facilitator Be?; The Language of Facilitation; Conversation Structures; Starting a Facilitation; During a Facilitation; Ending a Facilitation

Effective Note Taking The Rules of Wording; Managing the Flip Chart; Focus on Questioning; Best and Worst Facilitator Practices; Facilitator Behaviors and Strategies; Core Practices Observation Sheet; Process Flow Observation Sheet; Facilitation Skill Levels; Facilitation Skills Self-Assessment; Chapter Two-Who Can Facilitate; When to Use an Internal Facilitator; When to Use an External Facilitator; When Leaders Facilitate; Facilitation Strategies for Leaders; Best and Worst Facilitation Practices for Leaders; Facilitation As a Leadership Style; Additional Role Challenges

Chapter Three-Facilitation Stages 1. Assessment and Design; 2. Feedback and Refinement; 3. Final Preparation; 4. Starting a Facilitation; 5. During a Facilitation; 6. Ending a Facilitation; 7. Following Up on a Facilitation; Seeking Feedback on Your Facilitation; Chapter Four-Knowing Your Participants; Conducting an Assessment; Group Assessment Survey; Comparing Groups to Teams; Understanding Team Stages; Forming-The Honeymoon Stage; Storming-The Potential Death of the Team; Norming-The Turning Point; Performing-The Ultimate Team Growth Stage; Adjourning-The Final Stage

Facilitation Strategies Chart Team Effectiveness Survey; Chapter Five-Creating Participation; Creating the Conditions for Full Participation; Removing the Blocks to Participation; High-Participation Techniques; Group Participation Survey; Encouraging Effective Meeting Behaviors; Group Behaviors Handout; Observing Group Behaviors in Action; Peer Review Instructions; Peer Review Worksheet; Chapter Six-Effective Decision Making; Know the Four Types of Conversations; The Four Levels of Empowerment; Clarifying the Four Empowerment Levels; Shifting Decision-Making Paradigms

The Decision-Making Options The Divergence/Convergence Model; The Importance of Building Consensus; Effective Decision-Making Behaviors; Symptoms, Causes, and Cures of Poor Decisions; Decision Effectiveness Survey; Chapter Seven-Facilitating Conflict; Comparing Arguments and Debates; Steps in Managing Conflict; The Five Conflict Options: Pros and Cons; Conflict Management Norms; Giving and Receiving Feedback; Making Interventions; Wording an Intervention; Dealing with Resistance; The Right Approach; Common Conflict Dilemmas; The Facilitative Conflict Management Process

Interpersonal Conflict Worksheet

Notes:

"New and revised."

Includes bibliographical references.

ISBN:

9786613652683

9781280675751

1280675756

9781118181140

111818114X

9781118181164

1118181166

OCLC:

782877180