Telephone triage protocols for nurses / Julie K. Briggs.

Format:

Book

Author/Creator:

Briggs, Julie K.

Language:

English

Subjects (All):

Emergency nursing.

Triage (Medicine).

Telephone--Emergency reporting systems.

Telephone.

Physical Description:

1 online resource (640 pages) : illustrations

Edition:

Fourth edition.

Place of Publication:

Philadelphia : Wolters Kluwer/Lippincott Williams & Wilkins Health, [2012]

Language Note:

English

Summary:

"Performing telephone triage requires the ability to make quick and effective decisions based on limited information.This rapid-access resource delivers over 200 triage protocols for evaluating patients' symptoms over the telephone. Each symptom entry lists questions, grouped by urgency level, to determine whether the caller should seek emergency care immediately, seek medical care the same day, call back for appointment, or follow home care instructions. Detailed home care instructions are then provided. Simple, direct, and useful, it is the most comprehensive and user-friendly telephone triage book available. This new edition features several new protocols--Swine Flu (H1N1 virus), Bedbug Problems, Tattoo Problems, and Emergency Contraception--as well as new information in the introductory chapter about program development, management issues, and staff development, including training. Also featured is a new reminder about documentation in each protocol as well as a new anatomic Table of Contents and expanded home care instructions"-- Provided by publisher.

Contents:

Telephone Triage Protocols for Nurses

Contents

Table of Contents by Body System

Introduction: Practicing Telephone Triage Safely

Triage Roles and Responsibilities

Training Guidelines

Using Protocols Safely

Documentation

Medical-Legal Safeguards

PROTOCOLS

Abdominal Pain, Adult

Abdominal Pain, Child

Abdominal Swelling

Abrasions

Alcohol Problems

Allergic Reaction

Altered Level of Consciousness

Ankle Injury

Ankle Problems

Anxiety

Appetite Loss, Adult

Appetite Loss, Child

Arm or Hand Problems

Asthma

Avian Infl uenza ("Bird Flu") Exposure

Back/Neck Injury

Back Pain

Bad Breath

Bedbug Exposure or Concerns

Bed-Wetting

Bee Stings

Bites, Animal/Human

Bites, Insect

Bites, Marine Animal

Bites, Snake

Bites, Tick

Black or Bloody Stools

Bleeding, Severe

Blood/Body Fluid Exposure

Bone, Joint, and Tissue Injury

Breast-Feeding Problems

Breast Problems

Breathing Problems

Bruising

Burns, Chemical

Burns, Electrical

Burns, Thermal

Car Sickness

Cast/Splint Problems

Chest Pain

Chest Trauma

Chickenpox

Child Abuse

Choking

Choking Emergency Procedure

Circumcision Care

Cold Exposure Problems

Common Cold Symptoms

Confusion

Congestion

Congestive Heart Failure

Constipation

Contact Lens Problems

Contraception, Emergency (EC)

Cough

Croup

Crying, Excessive, in Infants

Dehydration

Depression

Diabetes Problems

Diaper Rash

Diarrhea, Adult

Diarrhea, Child

Dizziness

Domestic Abuse

Drowning (Near Drowning)

Drug and Alcohol Problems

Earache, Drainage

Ear Injury, Foreign Body

Ear Ringing

Electric Injury

Extremity Injury

Eye Injury

Eye Problems

Facial Problems

Facial Skin Problems

Fainting

Falls

Fatigue

Feeding Tube Problems.

Fever, Adult

Fever, Child

Finger and Toe Problems

Food Allergy

Food Poisoning, Suspected

Foot Problems

Foreign Body, Eye

Foreign Body, Inhaled

Foreign Body, Nose

Foreign Body, Rectum

Foreign Body, Skin

Foreign Body, Swallowing of

Foreign Body, Vagina

Frostbite

Gas/Belching

Gas/Flatulence

Genital Lesions

Genital Problems, Male

Glands, Swollen or Tender

Hair Loss

Hand/Wrist Problems

Hay Fever Problems

Headache

Head Injury

Hearing Loss

Heartburn

Heart Rate Problems

Heat Exposure Problems

Hemorrhoids

Hepatitis

Hiccups

Hip Pain/Injury

Hives

HIV Exposure

Hoarseness

Hospice Problems

Hypertension

Hyperventilation

Hypotension

Immunization, Tetanus

Immunization Reactions

Impetigo

Incontinence, Stool

Incontinence, Urine

Indigestion

Infl uenza

Insomnia

Intravenous Therapy Problems

Itching

Jaundice

Jaw Pain

Joint Pain/Swelling

Knee Pain/Swelling/Injury

Laceration

Leg Pain/Swelling

Lice

Menstrual Problems

Mouth Problems

Mumps

Muscle Cramps

Nausea/Vomiting, Adult

Nausea/Vomiting, Child

Neck Pain

Neurological Symptoms

Newborn Problems

Nosebleed

Nose Injury

Numbness and Tingling

Ostomy Problems

Overdose

Pertussis

Piercing Problems

Pink Eye

Pinworms

Poisoning, Suspected

Postoperative Problems

Postpartum Problems

Pregnancy, Cold Symptoms

Pregnancy, Fetal Movement Problems

Pregnancy, Hypertension

Pregnancy, Leaking Vaginal Fluid

Pregnancy, Nausea and Vomiting

Pregnancy Problems

Pregnancy, Suspected Labor

Pregnancy, Suspected Labor &lt

36 Weeks

Pregnancy, Urination Problems

Pregnancy, Vaginal Bleeding

Puncture Wound

Rash, Adult

Rash, Child

Rectal Problems

Reye's Syndrome, Suspected

Roseola.

Rubella (German Measles)

Rubeola (Measles)

Scabies

Scrotal Problems

Seizure

Seizure, Febrile

Severe Acute Respiratory Syndrome (SARS)

Sexual Assault

Sexually Transmitted Disease (STD)

Shock, Suspected

Shoulder Pain/Injury

Sickle Cell Disease Problems

Sinus Problems

Skin Lesions: Lumps, Bumps, and Sores

Sleep Apnea, Adult

Sleep Apnea, Infant

Sore Throat

Speaking Difficulty

Spitting Up, Infant

Stools, Abnormal

Stye

Substance Abuse, Use, or Exposure

Suicide Attempt, Threat

Sunburn

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Sweating, Excessive

SwAelvlianng Infl uenza

Swine Flu (H1N1 Virus) Exposure

Tattoo Problems

Teething

Tongue Problems

Toothache

Tooth Injury

Umbilical Cord Care

Urinary Catheter/Nephrostomy Tube Problems

Urination, Diffi cult

Urination, Excessive

Urination, Painful

Urine, Abnormal Color

Vaginal Bleeding

Vaginal Discharge/Pain/Itching

Vision Problems

Weakness

West Nile Virus

Wheezing

Wound Care: Sutures or Staples

Wound Healing and Infection

APPENDICES

Appendix A: Abbreviations

Appendix B: Sample Telephone Triage Protocol Form

Appendix C: Community Resources Telephone Li

Appendix D: Telephone Triage Quality Improvement Survey

Appendix E: Telephone Triage Documentation Form

Appendix F: Telephone Triage "Call Back" Log

Appendix G: Consulting Nurse Call Tape Review .

Appendix H: Consulting Nurse Call Documentation Review

Appendix I: Telephone Triage Training Outline

Appendix J: Guidelines for Scenario Practice

Appendix K: Diffi cult Caller Practice Scenario

Appendix L: Mystery Caller Practice Session

Appendix M: Communicable Diseases

Appendix N: Sexually Transmitted Diseases

Appendix O: Typical Immunization Schedule.

Appendix P: Temperature Conversion Chart

Appendix Q: Weight Conversion Chart .

Appendix R: Acetaminophen Dosage Chart

Appendix S: Ibuprofen Dosage Chart

Appendix T: Infant Feeding Guide .

Appendix U: Teaching Self-Assessment

Appendix V: Abdominal Pain: Causes and Characteristics

Appendix W: Chest Pain: Causes and Characteristics

Appendix X: Headache: Causes and Characteristics

Appendix Y: Resources

Bibliography

Index.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Description based on print version record.

Includes bibliographical references and index.

ISBN:

1-4511-3005-8

1-4963-4004-3

1-4698-8052-0

OCLC:

908511192