Sorting letters, sorting lives : delivering diversity in the United States Postal Service / Linda B. Benbow.

Format:

Book

Author/Creator:

Benbow, Linda B., 1956-

Language:

English

Subjects (All):

Diversity in the workplace--United States--Case studies.

Diversity in the workplace.

Postal service--United States--Employees--Case studies.

Postal service.

Letter mail handling--United States--Case studies.

Letter mail handling.

United States Postal Service--Personnel management.

United States Postal Service.

Physical Description:

1 online resource (259 p.)

Edition:

1st ed.

Place of Publication:

Lanham, Md. : Lexington Books, c2011.

Language Note:

English

Summary:

Sorting Letters, Sorting Lives offers an examination of a workplace that for many years has employed an extraordinarily diverse workforce: the United States Postal Service. In the post-civil rights era, the Postal Service took a leading role in managing a diverse workforce, seeking to acknowledge and honor the different groups and cultures represented among its workforce. The USPS has constantly been looking for ways to motivate its employees, to create a sense of fairness and belonging, and to minimize interpersonal and inter-group conflicts. Linda Benbow examines the organizational culture a

Contents:

Diversity makes the USPS stronger, and weaker

Work in an urban mail processing facility

Integrated work areas

Work in a resegregated postal facility

Power, symbolic, and invisible tokens

Sorting lives in the United States Postal Service.

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

Description based on print version record and CIP data provided by publisher; resource not viewed.

ISBN:

979-82-16-31504-9

1-283-08461-9

9786613084613

0-7391-3476-0

OCLC:

719383412