Total quality management : text and cases / K. Shridhara Bhat.

Format:

Book

Author/Creator:

Bhat, K. Shridhara.

Language:

English

Subjects (All):

Total quality management.

Total quality management--Case studies.

Physical Description:

1 online resource (769 p.)

Edition:

Rev. ed.

Place of Publication:

Mumbai [India] : Himalaya Pub. House, 2010.

Language Note:

English

Summary:

The progress, prosperity and economic Health of any Business organisation are controlled and decided by the quality of goods and services flowing out of the organisation. Nowadays, Indian manufacturers and international competitors and are facing increasing global Competition which they have to meet and Beat successfully for their very Survival and growth. In this context, the role of quality and that of total quality management is undoubtedly crucial. Students of management programs need to develop basic appreciation of quality concepts and Learn tools and techniques of total quality manageme

Contents:

COVER; CONTENTS; Introduction to Quality; Managing Quality .; Quality Management Philosophies; Managing for Quality and High Performance; Focussing on Customers; Leadership and Strategic Planning for TQM; Human Resource Development and Management for TQM; Process Management; Tools for Process Management; Measurement and Strategic Information Management for TQM; Organising for TQM; Building and Sustaining Total Quality Organisation; Quality Assurance and Control; Statistical Process Control; Reliability and Maintenance; Just-In-Time Systems; Benchmarking; Business Process Reengineering

Supply Chain ManagementTotal Quality Management in Services; World Class Manufacturing; [A] Quality Snapshots; [B] Case Analysis; [C] Case Illustrations; [D] Case Study Exercises; Appendix; Index

Notes:

Description based on publisher supplied metadata and other sources.

Includes index.

ISBN:

1-64287-638-0

1-282-79893-6

9786612798931

93-5044-082-2

1-4416-6077-1

600-00-2670-6

OCLC:

782856439