Managerial communication / Urmila Rai, S.M. Rai.

Format:

Book

Author/Creator:

Rai, Urmila.

Contributor:

Rai, S. M.

Language:

English

Subjects (All):

Communication in management.

Physical Description:

1 online resource (361 p.)

Edition:

1st ed.

Place of Publication:

Mumbai [India] : Himalaya Pub. House, 2009.

Language Note:

English

Summary:

Communication may seem easy since everyone communicates, but so is running since everyone can run. Yet, runners need training when they have to compete. Managers need training to hone their natural communication ability into a fine skill. Effectiveness of communication is not measured by its speed, grace and by its effect on other people. The information and guidelines presented in this book have been developed from long experience of teaching and working with students of MBA and practicing managers in companies. The authors have organized the content on the basic of the MBA syllabus of Bangal

Contents:

COVER; Contents; Management Communication; Objectives of Communication; Forms of Communication; Barriers and Gateways to Effective Communication; Non - verbal Communication; Cross Cultural Communication; Listening; Speaking Skills; Business and Social Etiquette; Making Presentations and Speeches; Interview Techniques; Meetings; Essentials of Effective Managerial Writing; Structure and Format of Business Letters; Letter Writing Techniques; Enquiries and Replies; Orders and Replies; Complaints, Claims and Adjustments; Collection Letters; Sales Letters; Banking Correspondence; Agency Letters

Job Application and Interview LettersMemos, Circulars, Notices; Reports - Types and Structure; Wrtting A Report

Notes:

Description based upon print version of record.

ISBN:

1-282-80364-6

9786612803642

1-4416-7259-1

93-5043-201-3

OCLC:

700691199