Business communication / Namita Gopal.

Format:

Book

Author/Creator:

Gopal, Namita.

Language:

English

Subjects (All):

Business communication.

Commercial correspondence.

Physical Description:

1 online resource (423 p.)

Edition:

1st ed.

Place of Publication:

New Delhi : New Age International, c2009.

Language Note:

English

Summary:

About the Book: Communication skills have emerged as a major required skill-set for young graduates and citizens in India today. This book on Business Communication is geared to give the reader a comprehensive view about all aspects of communication-oral, written, body language, and technology-based. Business Communication forms a part of the syllabus of not only business related courses, but also of other degrees and postgraduate programmes. This book offers an in-depth study and practice exercises that will help all to improve their communication skills to a great extent. It is appropriately partitioned into various sections, each of which is independent of each other. The highlight of this textbook is that it also contains a section on communication equipment, i.e. fax, telephones, video conferencing, franking machines, etc. The section on grammar is interestingly divided into exclusive chapters on essential parts of good English knowledge. The part on Internet technology and basic knowledge on Microsoft office is rarely found in other texts of business communication. In all, this book will be a valuable aid for students interested in academic pursuits as well as anyone else who wants to upgrade his/her knowledge. Contents: Part 1-Concepts of Communication Part 2-Business Communication Technology Part 3-Oral Communication Part 4-Written Communication Part 5-Using Software Applications & the Internet Part 6-Grammar Part 7-Dictionary Usage

Contents:

""Cover""; ""Preface""; ""Contents""; ""Part I Concepts of Communication ""; ""Chapter 1. Importance of Business Communication ""; ""Chapter 2. The Communication Process""; ""Chapter 3. Objectives of Communication ""; ""Chapter 4. Communication Barriers""; ""Chapter 5 Channels of Communication ""; ""Chapter 6. Methods of Communication""; ""Part II Business Communication Technology""; ""Chapter 1. Appliances Used for Communication ""; ""Chapter 2. Mass Communication Media ""; ""Part III Oral Communication""; ""Chapter 1. Introduction to Oral Communication ""; ""Chapter 2. Listening""

""Chapter 3. Speaking """"Chapter 4. Interviews""; ""Chapter 5. Meetings: Notice, Agenda and Minutes ""; ""Chapter 6. Annual General Meeting, Role of a Company Secretary & Annual Report ""; ""Chapter 7. Group Communication: Committees and Seminars ""; ""Chapter 8. Group Discussion ""; ""Part IV Written Communication""; ""Chapter 1. Principles of Effective Communication ""; ""Chapter 2. Importance of Commercial Correspondence ""; ""Chapter 3. Visual Aids""; ""Chapter 4. Layout of a Business Letter ""; ""Chapter 5. Styles of Layout ""; ""Chapter 6. Writing Resumes""

""Chapter 7. Application Letters """"Chapter 8. Appointment Letters""; ""Chapter 9. References & Testimonials""; ""Chapter 10. Reports""; ""Chapter 11. Tools of Internal Communication""; ""Chapter 12. Article Review""; ""Chapter 13. Communication Through Notices""; ""Chapter 14. Enquiries & Replies""; ""Chapter 15. Quotations and Offers""; ""Chapter 16. Orders""; ""Chapter 17. Complaints and Claims""; ""Chapter 18. Sales Letters""; ""Chapter 19. Circular Letters""; ""Chapter 20. Letters to The Editor""; ""Chapter 21. Collection Letters""; ""Chapter 22. Credit and Status Enquiries""

""Chapter 23. Bank Correspondence""""Chapter 24. Correspondence Pertaining to Insurance""; ""Chapter 25. Letters Relating to Export and Import""; ""Chapter 26. Documentation""; ""Part V Using Software Applications & The Internet""; ""Chapter 1. Microsoft Office ""; ""Chapter 2. Search Engines""; ""Chapter 3. The Business Applications of The Internet""; ""Part VI Grammar""; ""Chapter 1. Punctuation""; ""Chapter 2. Parts of Speech""; ""Chapter 3. Style in Business Writing ""; ""Chapter 4. Sentence Structure""; ""Chapter 5. Foreign Words and Phrases ""; ""Chapter 6. Figures of Speech ""

""Part VII Business English""""Chapter 1. Dictionary Usage""; ""Chapter 2. Thesaurus Usage""; ""Chapter 3. Summarization""; ""Chapter 4. Vocabulary""; ""Chapter 5. Writing Techniques ""

Notes:

Description based upon print version of record.

ISBN:

1-282-45039-5

9786612450396

81-224-2937-8

OCLC:

923651877