Service science : design for scaling and transformation / Cheng Hsu.
- Format:
-
- Author/Creator:
-
- Language:
- English
- Subjects (All):
-
- Physical Description:
- 1 online resource (317 p.)
- Edition:
- 1st ed.
- Place of Publication:
- Singapore ; Hackensack, NJ : World Scientific, c2009.
- Language Note:
- English
- Summary:
- Service science is an emerging field, but many still consider it lacking in substance. This book aims to change the situation by addressing the following questions: What is the big story about service? What are the main research problems in service? What does "a connected world" mean? Does service require a different kind of design science? What will be the next waves of the Web? How to support universal value co-creation? How to unite Cyberspace wilt physical space? Is it feasible to connect information resources everywhere? To answer these questions, the book presents and substantiates a dig
- Contents:
-
- Preface; Contents; Chapter 1. Service, Knowledge Economy, and the Transformation of the Digitally Connected World; Chapter 2. Defining the Interdisciplinary Nature of Service Science: Some Research Problems; Chapter 3. Exploring New Frontiers: The Digital Connections Scaling Model; Chapter 4. The Population Orientation Paradigm and Cyber-Enabled Knowledge System Design; Chapter 5. Quintessential Digitally Connected Service: New Business Designs on the Web; Chapter 6. A Design Methodology for Service Cocreation Enterprise Information Systems: The DCS Contributions
- Chapter 7. Instrumentation of the Environment: A Design for Connecting Cyberspace with Physical Infrastructure for Intelligent Network FlowsChapter 8. Collaboration of Independent Massively Distributed Information Resources: A Market Paradigm; Chapter 9. Service-Led Revolution: Empowerment of the Person and Collaboration of the Society; References; Index
- Notes:
-
- Description based upon print version of record.
- Includes bibliographical references (p. 287-296) and index.
- ISBN:
-
- 9786612442520
- 9781282442528
- 128244252X
- 9789812836779
- 9812836772
- OCLC:
- 608685195
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.