Service science : design for scaling and transformation / Cheng Hsu.

Format:

Book

Author/Creator:

Hsu, Cheng, 1951-

Language:

English

Subjects (All):

Multidisciplinary design optimization.

Engineering services marketing.

Service industries--Design.

System design--Information resources.

Physical Description:

1 online resource (317 p.)

Edition:

1st ed.

Place of Publication:

Singapore ; Hackensack, NJ : World Scientific, c2009.

Language Note:

English

Summary:

Service science is an emerging field, but many still consider it lacking in substance. This book aims to change the situation by addressing the following questions: What is the big story about service? What are the main research problems in service? What does "a connected world" mean? Does service require a different kind of design science? What will be the next waves of the Web? How to support universal value co-creation? How to unite Cyberspace wilt physical space? Is it feasible to connect information resources everywhere? To answer these questions, the book presents and substantiates a dig

Contents:

Preface; Contents; Chapter 1. Service, Knowledge Economy, and the Transformation of the Digitally Connected World; Chapter 2. Defining the Interdisciplinary Nature of Service Science: Some Research Problems; Chapter 3. Exploring New Frontiers: The Digital Connections Scaling Model; Chapter 4. The Population Orientation Paradigm and Cyber-Enabled Knowledge System Design; Chapter 5. Quintessential Digitally Connected Service: New Business Designs on the Web; Chapter 6. A Design Methodology for Service Cocreation Enterprise Information Systems: The DCS Contributions

Chapter 7. Instrumentation of the Environment: A Design for Connecting Cyberspace with Physical Infrastructure for Intelligent Network FlowsChapter 8. Collaboration of Independent Massively Distributed Information Resources: A Market Paradigm; Chapter 9. Service-Led Revolution: Empowerment of the Person and Collaboration of the Society; References; Index

Notes:

Description based upon print version of record.

Includes bibliographical references (p. 287-296) and index.

ISBN:

9786612442520

9781282442528

128244252X

9789812836779

9812836772

OCLC:

608685195