Key performance indicators : developing, implementing, and using winning KPIs / David Parmenter.

Format:

• Book

Author/Creator:

• Parmenter, David.

Language:

English

Subjects (All):

• Performance technology.
• Performance standards.
• Organizational effectiveness.

Physical Description:

1 online resource (322 p.)

Edition:

2nd ed.

Place of Publication:

Hoboken, NJ : John Wiley & Sons, 2010.

Language Note:

English

Summary:

An in-depth look at how to create and use key performance indicators (KPIs), from the King of KPIs - now updated and expanded! By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Now in an updated and expanded Second Edition, Key Performance Indicators is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including:The four foundation stones that lead the development and use

Contents:

• KEY PERFORMANCE INDICATORS: Developing, Implementing, and Using Winning KPIs, Second Edition; Contents; Preface; Acknowledgments; Chapter 1: Introduction; Chapter 2: Foundation Stones for Implementing Key Performance Indicators; Chapter 3: Developing and Using KPIs: A 12-Step Model; Chapter 4: KPI Team Resource Kit; Chapter 5: Templates for Reporting Performance Measures; Chapter 6: Facilitator's Resource Kit; Chapter 7: Critical Success Factors Kit; Chapter 8: Brainstorming Performance Measures
• Chapter 9: Implementation Variations for Small-to-Medium Enterprises and Not-for-Profit OrganizationsChapter 10: Implementation Lessons; Epilogue: Electronic Media Available to You; Appendix: Performance Measures Database; Index

Notes:

Includes index.

ISBN:

• 0-470-59320-2
• 1-282-54978-2
• 9786612549786
• 0-470-59319-9

OCLC:

609975981