The contract scorecard : successful outsourcing by design / by Sara Cullen.

Format:

Book

Author/Creator:

Cullen, Sara.

Language:

English

Subjects (All):

Contracting out.

Contracting out--Evaluation.

Physical Description:

1 online resource (267 p.)

Edition:

1st ed.

Place of Publication:

Burlington, VT : Ashgate Pub. Co. : Gower, 2009.

Language Note:

English

Summary:

An upfront investment in your contracts, from a commercial rather than legal perspective is probably the single most influential activity you can undertake; one that will ensure your outsourcing relationships have clear business goals as the focus of the deal. Reading a copy of Sara Cullen's The Contract Scorecard should be the first step in that investment.

Contents:

Cover; Contents; List of Figures; List of Tables; Foreword; Preface; 1 Introduction; 2 The Quadrants of the Contract Scorecard; 3 The Steps in Developing KPIs; 4 Schemes for the Consequences of KPI Performance; 5 Planning the Contract Scorecard; 6 The Quality Specification - The Service Level Agreement (SLA); 7 The Financial Specification - The Financial Schedule; 8 The Relationship Specification - The Governance Charter; 9 The Strategic Specification - Unique Contract Schedules; 10 Conclusion; References; Index; About the Author

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

Description based on metadata supplied by the publisher and other sources.

ISBN:

1-315-61500-2

1-317-03733-2

1-317-03732-4

1-282-05408-2

9786612054082

0-7546-8171-8

9781315615004

OCLC:

322495536