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The supernova advisor : crossing the invisible bridge to exceptional client service and consistent growth / Rob Knapp.
- Format:
- Book
- Author/Creator:
- Knapp, Rob, 1946-
- Language:
- English
- Subjects (All):
- Investment advisor-client relationships.
- Customer relations.
- Investment advisors.
- Financial services industry--Management.
- Financial services industry.
- Physical Description:
- 1 online resource (161 p.)
- Edition:
- 1st ed.
- Place of Publication:
- Hoboken, N.J. : John Wiley & Sons, c2008.
- Language Note:
- English
- Summary:
- The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch-under the leadership of author Rob Knapp-it has grown increasingly popular within the financial services industry. The Supernova Advisor skillfully outlines this proven model and reveals how it can be used to create an exceptional experience for your clients, while significantly growing your business.
- Contents:
- The trouble with success: the tyranny of the 80/20 rule
- Contact: the humble foundation of the ultimate client experience
- Segmentation: the supernova non-negotiable
- Organization: promises made, promises kept
- Planning: inspired action
- Acquisition: explosive growth under control
- Leading the practice: leaders developing leaders.
- Notes:
- Description based upon print version of record.
- Includes bibliographical references and index.
- Description based on metadata supplied by the publisher and other sources.
- ISBN:
- 9786611222178
- 9781118039502
- 1118039505
- 9781281222176
- 1281222178
- 9780470257968
- 0470257962
- OCLC:
- 437200180
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