Managing quality fads : how American business learned to play the quality game / Robert E. Cole.

Format:

Book

Author/Creator:

Cole, Robert E., author.

Series:

Oxford scholarship online.

Oxford scholarship online

Language:

English

Subjects (All):

Quality circles.

Quality circles--United States--History.

Industrial management--United States--History.

Industrial management.

Industrial management--Japan--History.

Physical Description:

1 online resource (297 p.)

Edition:

1st ed.

Place of Publication:

New York : Oxford University Press, 2023.

Language Note:

English

Summary:

Tables and Figures. Introduction. 1. The New Quality Model: Continuity or Discontinuity?. 2. Market Pressures and Quality Consciousness. 3. How Much Did You Know and When Did You Know It?. 4. It Ain't Rocket Science, But... 5. Casting and Harvesting the Nets. 6. Putting It Together. 7. Modeling the Future for Hewlett-Packard. 8. Adoption, Adaptation, and Reaction at Hewlett-Packard. 9. Quality Outcomes. 10. On Organizational Learning. Notes. References. Index

Contents:

Contents; Tables and Figures; Introduction; 1. The New Quality Model: Continuity or Discontinuity?; 2. Market Pressures and Quality Consciousness; 3. How Much Did You Know and When Did You Know It?; 4. It Ain't Rocket Science, But ...; 5. Casting and Harvesting the Nets; 6. Putting It Together; 7. Modeling the Future for Hewlett-Packard; 8. Adoption, Adaptation, and Reaction at Hewlett-Packard; 9. Quality Outcomes; 10. On Organizational Learning; Notes; References; Index

Notes:

Previously issued in print: 1999.

Includes bibliographical references (pages 259-272) and index.

Derived record based on print version record and publisher information.

ISBN:

0-19-770333-X

1-280-76105-9

0-19-802860-1

OCLC:

252640500