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Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / Huseyin Gungor.
- Format:
- Book
- Author/Creator:
- Gungor, Huseyin.
- Language:
- English
- Subjects (All):
- Call centers.
- Customer relations.
- Physical Description:
- 1 online resource (191 p.)
- Edition:
- 1st ed.
- Place of Publication:
- Amsterdam : Vossiuspers UvA, c2007.
- Language Note:
- English
- Summary:
- Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular
- Contents:
- pt. 1. Conceptual model, literature review and research questions
- pt. 2. ESCC surveys & results.
- Notes:
- Description based upon print version of record.
- Includes bibliographical references.
- ISBN:
- 1-281-78779-5
- 9786611787790
- 90-485-0473-2
- OCLC:
- 476251430
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