Switchpoints : culture change on the fast track for business success / Judy Johnson ... [et al.].

Format:

Book

Author/Creator:

Johnson, Judy.

Contributor:

Johnson, Judy, 1971-

Language:

English

Subjects (All):

Railroads--Canada--History.

Railroads.

Canadian National Railways--History.

Canadian National Railways.

Physical Description:

1 online resource (290 p.)

Edition:

1st ed.

Place of Publication:

Hoboken, N.J. : John Wiley & Sons, c2008.

Language Note:

English

Summary:

SwitchPoints is the inspiring story of how Canadian National Railway (CN) advanced from good to great in a few short years-becoming North America's top-performing railroad and a favorite with of corporate customers and investors. In it, the authors reveal how company-wide culture change propelled this aging transportation giant to become the profitable powerhouse it is today. Rich with insights and anecdotes, SwitchPoints offers lessons that can be applied to any organization seeking to improve the bottom line by improving their culture.

Contents:

SwitchPoints: Culture Change on the Fast Track For Business Success; Contents; List of Illustrations; Foreword; Preface; Acknowledgments; Introduction: A Broken Culture; Part I: BUILDING ONE OF NORTH AMERICA'S TOP RAILROADS; Part II: CLARIFYING THE VISION; Part III: CHOOSING THE RIGHT SWITCHPOINTS; Part IV: SELECTING THE TOOLS FOR CHANGE; Part V: ALIGNING THE SWITCHES; Part VI:ASSESSING SWITCHPOINTS' IMPACT; Part VII: SPIKING THE SWITCHES; Part VIII: LEARNING FROM OUR JOURNEY; Notes; About the Authors; About the Companies; Index

Notes:

Description based upon print version of record.

Includes bibliographical references (p. 241) and index.

Description based on metadata supplied by the publisher and other sources.

ISBN:

9786611836986

9780470449431

0470449438

9781119198048

1119198046

9781281836984

1281836982

9780470407301

0470407301

OCLC:

437234356