The strategic use of stories in organizational communication and learning / Terrence L. Gargiulo.

Format:

Book

Author/Creator:

Gargiulo, Terrence L., 1968-

Language:

English

Subjects (All):

Communication in organizations.

Organizational learning.

Storytelling--Social aspects.

Storytelling.

Storytelling--Psychological aspects.

Executives--United States--Interviews.

Executives.

Physical Description:

1 online resource (272 p.)

Edition:

1st ed.

Place of Publication:

Armonk, N.Y. : M.E. Sharpe, c2005.

Language Note:

English

Summary:

Designed for students and practitioners in the fields of organizational behavior and human resource training and development, this book examines improving organizational communication. Terrence Gargiulo shows how the use of storytelling is the key to effective communication and learning.

Contents:

Frameworks: Introduction

A working model of stories

Organizational communication-broadcasting signals

Case study- Dreyer's Ice Cream

Organizational learning-building bridges

Case studies-DTE Energy & Jeff Bukantz

Interviews: Introduction to the interviews

Interview with Bernice Moore-CTB/McGraw Hill

Interview with Robert Kraska-DTE Energy

Interview with Sherrie Cornett-Dreyer's Ice Cream

Interview with Marty Fischer-Starbucks Coffee

Interview with Father Marus-Woodside Priory School

Competency map: Introduction to the competency map

The core

Process ring

Interaction ring

Summary

Appendix

Appendix A-Folk tale illustrating principles of active listening.

Notes:

First published 2005 by M.E. Sharpe.

Includes bibliographical references (p. 237-241) and index.

Description based on publisher supplied metadata and other sources.

Other Format:

Print version: Gargiulo, Terrence L., The strategic use of stories in organizational communication and learning.

ISBN:

1-317-45442-1

1-315-69896-X

1-317-45443-X

1-280-91238-3

9786610912384

0-7656-2163-0

9781315698960

OCLC:

476082070