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High tech, high touch : library customer service through technology / Lynn Jurewicz and Todd Cutler.
- Format:
- Book
- Author/Creator:
- Jurewicz, Lynn.
- Language:
- English
- Subjects (All):
- Libraries and the Internet.
- Public services (Libraries)--Technological innovations.
- Public services (Libraries).
- Customer services--Technological innovations.
- Customer services.
- Library Web sites.
- Physical Description:
- 1 online resource (152 p.)
- Edition:
- 1st ed.
- Place of Publication:
- Chicago : American Library Association, 2003.
- Language Note:
- English
- Summary:
- To be competitive with other information providers, libraries and their staff have to offer customers premier access to information, technology and entertainment - without bureaucratic red tape. This work shows you how to learn how and why to empower the library and its teams.
- Contents:
- Contents; Figures; Chapter 1 - Libraries on the Internet; Chapter 2 - What Libraries Can Learn from Business; Chapter 3 - An Automatic E-Mail Notification System; Chapter 4 - A Dynamic Web-Based Event Calendar with Sign-up System; Chapter 5 - An Online Meeting Room Reservation System; Chapter 6 - Portals, Gateways, and Directories; Chapter 7 - Local History; Chapter 8 - Online Summer Reading Registration, Tracking, and Statistics; Chapter 9 - Providing Online Access to Users without a Library Card; Chapter 10 - Stand-Alone Services; Chapter 11 - Marketing Web-Based Library Services
- BibliographyIndex;
- Notes:
- Description based upon print version of record.
- Description based on publisher supplied metadata and other sources.
- Includes bibliographical references (p. 135-137) and index.
- ISBN:
- 0-8389-9852-6
- OCLC:
- 71802807
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