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How organisations measure success : the use of performance indicators in government / Neil Carter, Rudolf Klein, and Patricia Day.
- Format:
- Book
- Author/Creator:
- Carter, Neil, 1958-
- Language:
- English
- Subjects (All):
- Administrative agencies--Great Britain--Evaluation--Case studies.
- Administrative agencies.
- Executive departments--Great Britain--Evaluation--Case studies.
- Executive departments.
- Government productivity--Great Britain--Case studies.
- Government productivity.
- Industrial productivity--Great Britain--Case studies.
- Industrial productivity.
- Physical Description:
- 1 online resource (202 pages)
- Edition:
- 1st ed.
- Place of Publication:
- London ; New York : Routledge, 1992.
- Language Note:
- English
- Summary:
- Throughout the 1980's the British Civil Service devoted much time and energy developing indicators to measure the performance of government. Never before had so much stress been placed on accountability and performance; a trend which will be reinforced as government continues to devolve activities to agencies and looks for methods to assess their performance. How Organisations Measure Success analyses existing methods from their origins in the 1960's to their revival in the 1980's as part of the Financial Management Initiative and its apotheosis in the 1990's Next Steps Initiative.
- Contents:
- Book Cover; Title; Contents; List of tables; List of abbreviations; Introduction; Revolution or resurrection? The history of a concept; Models, measures, and muddles: organisational and conceptual dimensions of performance indicators; The criminal justice system: police, courts, and prisons; The welfare system: Social Security and the National Health Service; The private sector: banks, building societies, and retail stores; Managing monopolies: railways, water, and airports; Performance indicators in the 1990's: tools for managing political and administrative change; References; Name index
- Subject index
- Notes:
- Description based upon print version of record.
- Includes bibliographical references (p. [184]-191) and indexes.
- ISBN:
- 1-134-81364-3
- 1-134-81365-1
- 1-282-77811-0
- 9786612778117
- 0-203-20866-8
- 9780203208663
- OCLC:
- 647374579
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