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Managing strategic enterprise systems and e-government initiatives in Asia : a casebook / edited by Pan Shan-Ling.
- Format:
- Book
- Series:
- Series on innovation and knowledge management ; v. 1.
- Series on innovation and knowledge management ; v. 1
- Language:
- English
- Subjects (All):
- Knowledge management--Singapore--Case studies.
- Knowledge management.
- Management information systems--Singapore--Case studies.
- Management information systems.
- Local government--Singapore--Data processing--Case studies.
- Local government.
- Physical Description:
- 1 online resource (179 p.)
- Edition:
- 1st ed.
- Place of Publication:
- Singapore : World Scientific, 2004.
- Language Note:
- English
- Summary:
- This book presents a socio-technical view of strategic informationsystems issues such as enterprise systems implementation andmanagement, knowledge management, customer relationship management,and e-government initiatives. It contains eight case studiesdocumenting experiences of utilizing enterprise systems ande-government initiatives in organizations and government agencies fromAsia-Pacific countries such as Australia, India, Singapore, and SouthKorea.
- Contents:
- Contents; Foreword by Robert Galliers; Foreword by Lai Kim Fatt; Preface; Acknowledgements; List of Contributors; Case 1: Infosys Technologies Limited, India RaviShankar Mayasandra; Case 2: NCS Private Limited, Singapore Anand Ramchand; Case 3: Enterprise Resource Planning (ERP) Maintenance and Upgrade Management and Challenges Celeste Ng; Case 4: UNI, Singapore Sathish Sritharan; Case 5: Singapore Police Force: One-Stop Public Entertainment Licensing Centre (OSPEC) Calvin Chan; Case 6: The Infocomm Development Authority Of Singapore (IDA) Eric Lim
- Case 7: Supreme Court Registry Office of South Korea (SCRO) Hyun Jeong Kim Yasmin Merali Jimmy HuangCase 8: Inland Revenue Authority of Singapore (IRAS) Tan Chee Wee
- Notes:
- Description based upon print version of record.
- ISBN:
- 9786611347796
- 9781281347794
- 1281347795
- 9789812565549
- 981256554X
- OCLC:
- 475947799
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