1 option
Quality at work : a personal guide to professional standards / Diane Bone and Rick Griggs.
- Format:
- Book
- Author/Creator:
- Bone, Diane.
- Series:
- Fifty-Minute series.
- Fifty-Minute series
- Language:
- English
- Subjects (All):
- Performance standards.
- Quality control.
- Physical Description:
- 1 online resource (vi, 88 pages) : illustrations
- Place of Publication:
- Los Altos, Calif. : Crisp, c1989.
- Language Note:
- English
- Summary:
- Learn why personal quality standards are essential; establish guidelines to develop and apply them on-the-job.
- Contents:
- TITLE
- COPYRIGHT
- ABOUT THE AUTHORS
- PREFACE
- CONTENTS
- ACKNOWLEDGMENTS
- SECTION I QUALITY CONSCIOUSNESS
- QUALITY CONSCIOUSNESS CHECKLIST
- WHERE THERE'S SMOKE…
- ANALYZE THE EXAMPLE
- THE "NO WORSE" TRAP
- WHAT QUALITY IS AND IS NOT
- WHY WORRY ABOUT QUALITY?
- TWENTY REASONS TO ADOPT A QUALITY PROGRAM
- THE CHALLENGE OF QUALITY
- SECTION II PERSONAL QUALITY STANDARDS
- NOTICE YOUR PERSONAL STANDARDS
- PREPARING TO DEVELOP PERSONAL STANDARDS
- MY PERSONAL STANDARDS
- IS THIS PERSONAL QUALITY? YOU DECIDE!
- LIGHTING THE QUALITY M-A-T-CH
- THE Q-MATCH TEST
- WHERE CAN I APPLY Q-MATCH?
- QUALITY AND EXPECTATIONS
- P-A-S OPTIONS FOR QUALITY
- MEASURING PERSONAL STANDARDS
- PERSONAL STANDARD MEASUREMENT FORM
- WHAT MAKES US COMPROMISE (CHEAT)?
- SECTION III THE THREE C's OF QUALITY
- COMMITMENT
- RATE YOUR COMMITMENT
- COMPETENCE
- RATE YOUR COMPETENCE
- COMMUNICATION
- RATE YOUR COMMUNICATION
- AUTHOR'S COMMENTS
- SUGGESTIONS FOR COMMUNICATING QUALITY
- SECTION IV YOUR ORGANIZATION'S GOALS
- YOUR MISSION POSITION
- CHECK YOUR GOAL CONTROL
- SETTING QUALITY STANDARDS
- WHAT'S WRONG WITH THIS STORY?
- THE STORY RETOLD
- SECTION V P.S.: THE PERFECTION STANDARD
- P.S. (PERFECTION STANDARDS)
- PUTTING P.S. TO WORK: "JUST DO IT!"
- THE SEVEN STEP PLAN: A PREVIEW
- THE SEVEN-STEP PLAN FOR MEASURING QUALITY PERFORMANCE
- AN ACTION-ORIENTED QUALITY PLAN
- SECTION VI THE "HOW-TO" OF QUALITY
- 1 HOW TO IDENTIFY AND SOLVE QUALITY PROBLEMS
- PROBLEM-SOLVING CHECKLIST
- PROBLEM SOLVING EXERCISE
- 2 HOW TO ASSURE CUSTOMER SATISFACTION
- ENCOURAGE CUSTOMERS TO COMPLAIN
- PERSONAL CUSTOMER WORKSHEET
- 3 HOW TO MEASURE RESULTS
- CUSTOMER QUALITY SURVEY
- 4 HOW TO REWARD QUALITY PERFORMANCE
- 5 HOW TO SET UP QUALITY GROUPS
- QUALITY GROUP CHECKLIST
- 6 HOW TO PROVIDE QUALITY TRAINING.
- RATE YOUR QUALITY TRAINING PROGRAM
- 7 HOW TO ASSESS THE COST OF QUALITY
- KEEP A COST DIARY
- 8 HOW TO ESTABLISH YOUR QUALITY PROGRAM
- RATE YOUR QUALITY PROGRAM
- 9 HOW TO SUPPORT YOUR QUALITY PROGRAM
- HOW MANAGEMENT AND EMPLOYEES CAN SHOW SUPPORT
- 10 HOW TO MAKE QUALITY WORK
- SECTION VII A MENTION OF PREVENTION
- PRINCIPLES OF PREVENTION
- HOW TO PREVENT ERRORS
- PREVENTION VS. CORRECTION
- SECTION VIII QUALITY BEGINNING TO END: A REVIEW
- GLOSSARY
- BIBLIOGRAPHY
- MAY WE HEAR FROM YOU.
- Notes:
- Bibliographic Level Mode of Issuance: Monograph
- Includes bibliographical references.
- ISBN:
- 1-4175-2485-5
- OCLC:
- 70772808
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.