TQM and HRM : the human side to quality.

Format:

Book

Author/Creator:

Emerald Insight Staff, Corporate Author.

Language:

English

Subjects (All):

Total quality management.

Personnel management.

Physical Description:

78 p.

Edition:

1st ed.

Place of Publication:

Bradford, England : Emerald Group Publishing, c2002.

Language Note:

English

Summary:

When Total Quality Management (TQM) first broke onto the management scene, it was hailed as a revolutionary idea that would speed up production, increase efficiency, and generally bring success to any organization that pledged allegiance to it. TQM was supposed to bring quality to the whole organization, changing cultures and breaking down departmental barriers.

Contents:

Cover

Introduction

Employee perceptions of HRM and TQM, and the effects on satisfaction and intention to leave

Leadership and HR focus in TQM research in Australia: an assessment and agenda

People and quality: the case of Delta Hotels

Strategic HRM and business performance in the Hilton Group

The human side of introducing total quality management: Two case studies from Australia

Towards a TQM-driven HR performance evaluation: an empirical study.

Notes:

Bibliographic Level Mode of Issuance: Monograph

ISBN:

1-280-70657-0

9786610706570

OCLC:

935262925

Publisher Number:

9781846633034