Transforming IT culture : how to use social intelligence, human factors, and collaboration to create an IT department that outperforms / Frank Wander.

Format:

Book

Author/Creator:

Wander, Frank, 1957-

Series:

Wiley CIO

Wiley CIO series

Language:

English

Subjects (All):

Information technology--Management.

Information technology.

Electronic data processing departments--Management.

Electronic data processing departments.

Physical Description:

1 online resource (222 p.)

Edition:

1st edition

Place of Publication:

Hoboken, N.J. : John Wiley & Sons, Inc., 2013.

Language Note:

English

System Details:

text file

Summary:

Practical, proven guidance for transforming the culture of any IT department As more and more jobs are outsourced, and the economy continues to struggle, people are looking for an alternative to the greed-driven, selfish leadership that has resulted in corporations where the workers are treated as interchangeable parts. This book shows how the human factors can be used to unlock higher returns on human capital such that workers are no longer interchangeable parts, but assets that are cared about and grown. Refreshingly innovative, Transforming IT Culture shows how neuroscientific

Contents:

Transforming IT Culture: How to use Social Intelligence, Human Factors, and Collaboration to Create an it Department that Outperforms; Copyright; Contents; Foreword; Notes; Acknowledgments; Introduction; The Passing of an Era; A New Era Brings a New Focus; A Quick Book Tour; Note; Chapter 1: A Shining Light: The Blind Spot Revealed; A Race to the Bottom; Human Understanding Enters the Workplace; We Have Been Taught Not to See or Feel; Unlocking Human Potential; Dawn of a New Productivity Model; Working Social; The Social System Is the Factory; Notes

Chapter 2: Corporate America's IT Organization: Failure Is All Too Common Still Broken after All These Years...; 1964; 1994; 2000; 2002; 2011; 2012; Unfortunately, the Truth Is Worse; If We Would Just Embrace and Trust Our People...; Offshore Outsourcing: A Deeper Look; Notes; Chapter 3: Workers as Machines: A Social Pathology; He's a Good Hand; The Machine Age: Still Felt Today; Birth of Corporate Easter Islands; Our Human Resource Practices Remain Primitive; Selectively Continue the Past; Fully Embrace the Future; Notes

Chapter 4: The Unseen Art and Emotion of IT: The Acme Inc. Philharmonic Orchestra: Knowledge as Notes, Leaders as Conductors, Programmers as Composers A Product of Mind and Emotion; Limitations of Language and Our Resultant Inability to Communicate; Social Cohesion and Conceptual Unity; And the Instruments Keep Changing; The Encore. A Callback. Bravo!; Note; Chapter 5: Case Study: An Unproductive State of Mind: Toxic Leadership and Its Aftermath; Toxic to Competitive Advantage; Conclusion; Note; Chapter 6: What Are We Waiting For? Applied Science at Work; Hawthorne Studies

Pygmalion in the Classroom Empathy, Caring, and Compassion; Organizational Citizenship Behavior; Mood Is Contagious; Limbic System; Maslow: Humanism in the Workplace; Working Memory; Mirror Neurons; Other Thoughts; Notes; Chapter 7: Empathy and Compassion: The Socially Cohesive and Resilient Organization; The Toxic Handler: Empathy and Compassion in Action; Dysfunctional Organizations Have Less Time for Compassion; Empathy and Compassion: A Research Perspective; Notes; Chapter 8: Designing a Collaborative Social System: Working Social: How the Right Culture Unlocks Productivity

Designing Collaborative Social Systems Why a Collaborative Social System Matters; Notes; Chapter 9: The Social Compact: Organizational Citizenship Behavior; Living the Values; Shaping IT: One Interaction at a Time; Courtesy Is Contagious; Giving versus Getting; Citizenship Performance; Notes; Chapter 10: The Servant Leader: Prosocial and Authentic; Opening Night; Using Social Intelligence and Caring to Lead from Below; Conducting Styles; Servant Leadership in IT: Giving Credit While Silently Helping Drive Group Success; Academic Views; Moving the Group from ""I Get It"" to ""I See It""; Notes

Chapter 11: Social and Emotional Intelligence: The Organizational Canvas Meets the Social Paintbrush

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

Description based on metadata supplied by the publisher and other sources.

ISBN:

9781118583098

1118583094

9781118575499

1118575490

9781118573082

1118573080

OCLC:

819105396