Utility benchmarking for drinking water : synthesis report / by Ankur Rathor [and six others].

Format:

Book

Author/Creator:

Rathor, Ankur, author.

Series:

InfraStructure.

Infrastructure

Language:

English

Subjects (All):

Benchmarking (Management).

Drinking water--Management.

Drinking water.

Physical Description:

1 online resource (112 p.)

Edition:

1st ed.

Place of Publication:

Alexandria, Virginia : WERF, 2014.

Language Note:

English

Summary:

A robust performance evaluation process greatly enhances wastewater utility's ability to achieve and measure improvement in performance in many key areas.A major contribution from this study is the creation of a database and a comprehensive data collection process.

Contents:

Cover

Copyright

Acknowledgments

Abstract and Benefits

Table of Contents

List of Tables

List of Figures

List of Acronyms and Abbreviations

Executive Summary

Chapter 1.0: Introduction

1.1 What is Benchmarking?

1.2 Why Benchmark?

1.3 Goal and Objectives

1.4 Benefits of Benchmarking

1.5 Limitations of Benchmarking

1.6 Synthesis Report Organization

Chapter 2.0: Synthesis from Literature and Practice

2.1 Summary of Literature Review

2.2 Current Benchmarking Practices

2.2.1 SAM GAP - Developed by Water Environment Research Foundation

2.2.2 National Water and Wastewater Benchmarking Initiative, Canada - AECOM

2.2.3 EBC: European Benchmarking Co-Operation

2.2.4 The International Benchmarking Network for Water and Sanitation Utilities - World Bank Group

2.2.5 QualServe Benchmarking

Chapter 3.0: Results, Recommendations, and Standard Data Structure

3.1 Water Resource Utilization

3.1.1 Results and Analysis

3.1.2 Limitations

3.2 Employee Information

3.2.1 Results and Analysis

3.2.2 Limitations

3.3 Physical Assets

3.3.1 Results and Analysis

3.3.2 Limitations

3.4 Service Quality

3.4.1 Results and Analysis

3.4.2 Limitations

3.5 Operational Performance

3.5.1 Results and Analysis

3.5.2 Limitations

3.6 Customer Inquiries

3.6.1 Results and Analysis

3.6.2 Limitations

3.7 Financial Performance

3.7.1 Results and Analysis

3.7.2 Limitations

Chapter 4.0: Conclusions and Recommendations

4.1 Conclusion

4.2 Recommendations and Future Work

Appendix A: Background Information

Appendix B: State-of-the-Art Literature Review

Appendix C: State-of-the-Art Practice Review

Appendix D: Gap Analysis

Appendix E: Water Infrastructure Database (WATERiD) and Benchmarking

Appendix F: List of Indicators

References.

Notes:

"Final Report"--Cover.

Includes bibliographical references.

Description based on print version record.

Description based on publisher supplied metadata and other sources.

ISBN:

1-78040-569-3

OCLC:

919516852