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Service quality : crossing boundaries / guest editor, Steve Tax.
- Format:
- Book
- Series:
- Managing service quality ; v.13, no. 2
- Language:
- English
- Subjects (All):
- Quality control.
- Service industries--Management.
- Service industries.
- Physical Description:
- 1 online resource (80 p.)
- Edition:
- 1st ed.
- Place of Publication:
- Bradford, England : Emerald Group Publishing, c2003.
- Language Note:
- English
- Summary:
- The 8th Quality in Services Conference(QUIS 8) hosted by the Faculty of Business at the University of Victoria had as its core theme Service Quality: Crossing Boundaries.This theme was chosen for the following reasons:. This edition of the conference reflected for the first time in QUIS's rich history that the conference was held outside of its US and Swedish roots.
- Contents:
- Contents; Abstracts & keywords; Guest editorial; Emotional intelligence; Communicating a quality position in service delivery; To fade or not to fade?; Calculating the value of customers' referrals; Understanding the service profit chain in Latin America; Quality in the work environment; Creating strategies for managing evolving customer service;
- Notes:
- Description based upon print version of record.
- ISBN:
- 1-280-51182-6
- 9786610511822
- 1-84544-560-0
- OCLC:
- 61753638
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